SUI SOUTHERN GAS COMPANY LIMITED LEVERAGED IBM'S SMARTER PLANET SOLUTION

PAKISTAN'S LEADING NATURAL GAS PROVIDER GAINS USER-DRIVEN REPORTING WITH REAL-TIME UPDATES, PROVIDING IMPROVED INSIGHT INTO SUPPLY AND DEMAND.

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June 4 - 10, 20
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THE NEED

Sui Southern Gas Company (SSGC) in Pakistan wanted to improve its ability to track and predict changing patterns of supply and demand for natural gas to its 2.2 million customers, and to reduce the loss of gas through leakages and theft. Without a single comprehensive source of reliable data or a consistent set of analytical tools, the company was expending considerable time and effort on manual reporting that offered limited value to business managers.

THE SOLUTION

Working with IBM and its Business Partner InfoTech Private Limited, SSGC deployed an innovative business analytics solution, running on an IBM® POWER7® processor-based IBM Smart Analytics System 7700 with IBM Cognos® Business Intelligence and IBM Infosphere Warehouse® software, leveraging ESRI's GIS system along with Oracle E-Business Suite and Oracle's Customer Care and Billing software as data sources. The solution overlays digital maps with real-time operational and financial data, enabling SSGC to visualize and analyze data in a real-world context.

THE BENEFITS

The IBM solution enabled the aggregation of geographic data from more than 5,000 maps with data on assets, road and rail networks, and data from SSGC's ERP and billing systems. User-driven reporting with real-time data updates has replaced the laborious, time-consuming creation of static reports. Different views and dashboards are provided to each different type of information consumer within SSGC. With a single trusted version of information, and the ability to geo-reference data, SSGC has a scalable integration platform to handle the variety of data and dramatically improve the speed and clarity of its insight into supply and demand issues.

"The IBM analytics solution greatly improves our ability to define and monitor business KPIs, and it brings much greater transparency to reporting."

• Irfan Zafar, Chief Technology Innovation Officer and Senior General Manager of Customer Services, SSGC

BACKGROUND:

KEEPING AN EYE ON OPERATIONS

To manage its transmission and distribution networks, SSGC had more than 5,000 paper maps, and was steadily adding new maps as the scope of its operations grew. The day-to-day handling, storage and maintenance of these maps were a significant drain on resources. More important, the information they contained was outdated almost as soon as they were created, and there was no consistent scale or format for the maps. Reconciling operational data with mapping data to get a clear picture of supply and demand issues was practically impossible: not only were the maps inconsistent and difficult to use, but also there was no single source of reliable data.

SSGC wanted to be able to visualize data by geographic location, to improve its efficiency in matching supply and demand, and to help plan its ongoing corporate expansion. The company also wanted better visibility of gas leakages and unaccounted-for gas (UFG), so that it could close the gap between the value of gas delivered to the network and the value of the revenues generated from its sale.

"As part of our GIS project, we needed a single source of the truth for business analytics," explains Irfan Zafar, Chief Technology Innovation Officer and Senior General Manager of Customer Services, Sui Southern Gas Company Limited. "We had some analytics tools already, but they were limited in scope, and did not span the full spectrum of our information needs. Metrics were not always defined consistently across different systems, and it was difficult to compare data from different sources. In addition to improving the quality and consistency of the underlying data, we wanted to deliver information faster, to introduce user-driven reporting, on demand."