AN OVERVIEW OF COURIER SERVICES IN PAKISTAN
SADAF AURANGZAIB, Senior Correspondent
Oct 09 - Oct 15, 2006
The concept of posting and mailing is as old as the earlier civilizations are; man started messaging as soon as he came to know the mediums with which he could send those messages - the earlier communication tools were voice messages, paper messages etc. Today those tools have been defined into simpler and efficient manner in the sense that those who can afford could send the messages throughout the world and those messages could be in the form of courier or in any other form which could serve their purposes. The courier services started in Pakistan way back in 1980s and then these services were transformed into a diversified range of products, facilitating the customers in varied fields of businesses. Here we are giving an overview of the services that are still running smoothly in Pakistan and the benefits the customers get through them by relying on their services.
The following description on the courier and related services gives an ample room for one to think that how time has changed and how small a world is with this mode of globalization.
FED EX: (www.fedex.com)
In 1965, Yale University undergraduate Frederick W. Smith wrote a term paper about the passenger route systems used by most airfreight shippers, which he viewed as economically inadequate. Smith wrote of the need for shippers to have a system designed specifically for airfreight that could accommodate time-sensitive shipments such as medicines, computer parts and electronics.
In August 1971, following a stint in the military, Smith bought controlling interest in Arkansas Aviation Sales, located in Little Rock, Ark. While operating his new firm, Smith identified the tremendous difficulty in getting packages and other airfreight delivered within one to two days. This dilemma motivated him to do the necessary research for resolving the inefficient distribution system. Thus, the idea for Federal Express was born: a company that revolutionized global business practices and now defines speed and reliability.
The company incorporated in June 1971 and officially began operations on April 17, 1973, with the launch of 14 small aircraft from Memphis International Airport. On that night, Federal Express delivered 186 packages to 25 U.S. cities from Rochester, NY, to Miami, Fla.
Today FedEx is one of the world's great success stories, the start-up that revolutionized the delivery of packages and information. In the past 30 years, they've grown up and grown into a diverse family of companies like FedEx Express, FedEx Ground, FedEx Freight, FedEx Kinko's Office and Print Services, FedEx Custom Critical, FedEx Trade Networks, FedEx Supply Chain Services and FedEx Services.
FedEx began building its international network early on with FedEx Express and today that network is unsurpassed, providing access to more than 220 countries and territories worldwide.
FEDEX GLOBAL NETWORK
The FedEx network is divided into five international regions: Asia-Pacific, Canada, Europe, Middle East and Africa, Latin America-Caribbean and United States.
FedEx Express Global Service Participants (GSPs) are licensed representatives of FedEx Express in several countries worldwide. These service providers handle inbound and outbound services for FedEx Express in each of these countries.
Gerry's International Pvt. Ltd., Licensee of FedEx Express Corporation, has provided express transportation services in Pakistan since 1989. Gerry's International is part of Gerry's Group, which comprises a GSA for several international airlines, an IATA approved chain of travel agencies, an airport ground handling services company and information technology companies, including Gerry's Net, Gerry's Software House and Gerry's Softlogic. Gerry's Group employs 1500 employees and has a network of 65 offices in Pakistan.
DHL PAKISTAN: (WWW.DHL.COM.PK)
DHL comes from the first letters of the last names of the three company founders - Adrian Dalsey, Larry Hillblom and Robert Lynn. In 1969, just months after the world had marvelled at Neil Armstrong's first step on the moon, the three partners took another small step that would have a profound impact on the way the world does business.
The founders began to personally ship papers by airplane from San Francisco to Honolulu, beginning customs clearance of the ship's cargo before the actual arrival of the ship and dramatically reducing waiting time at the harbour. With this concept, a new industry was born: international air express, the rapid delivery of documents and shipments by airplane.
The DHL Network continued to grow at an incredible pace. The company expanded westward from Hawaii into the Far East and Pacific Rim, then the Middle East, Africa and Europe. By 1988, DHL was already present in 170 countries and had 16,000 employees.
DHL Pakistan Private Limited commenced operations on March 13, 1982 by working as a joint venture company. It maintains all service standards and quality management as per the global DHL code. DHL Pakistan has successfully completed 20 years in Pakistan, attaining excellence in safety, security and reliability.
Following is a statistical view of DHL Pakistan's presence:
Network: 31 locations in 18 cities of Pakistan
Shipments: 650,000+ (2003)
DHL Pakistan has a variety of products that it offers having the most competitive rates in the country. The experience and dedication enabled them to have one of the best air and ground handling of dutiable and non-dutiable shipments that have the fastest time deliveries.
World Wide Parcel Service
Junior Jumbo Box
Heavy Parcel Express
Shippers Interest Insurance
Co-brand Service (DHL Pakistan ñ Pakistan Post)
DHL Pakistan has core business relationships in all industries including multinationals, local corporate, private sector organizations, and government organizations. Among them are as follows:
Diplomatic and Foreign Missions
THE WORLD'S LARGEST EXPRESS AND LOGISTICS NETWORK
With global expertise in express, air and ocean freight, overland transport and logistics solutions, DHL combines worldwide coverage with an in-depth understanding of local markets. Below are the global facts and figures that show you the scale of the world's largest express and logistics network.
GLOBAL FACTS AND FIGURES
Revenue 2004: EUR 24.5 billion
Number of Employees: more than 170,000
Number of Offices: around 4,400
Number of Hubs, Warehouses & Terminals: more than 450
Number of Gateways: 238
Number of Vehicles: 72,000
Number of Countries & Territories: more than 220
Number of Customers: 4.2 million
Shipments per Year: more than 1 billion
Destinations Covered: 120,000
TRANZUM ENTERPRISE: (www.tranzum.com)
The word Tranzum is not new, it is associated with TCS, which every Pakistani knows and heard of. Tranzum Group has emerged as a leading business enterprise - with a team of over 4,000 employees and 300 offices worldwide. Tranzum is a progressive master enterprise offering services in diversified industries including express, logistics, warehousing, distribution, mail order, travel & tours, visa drop box, management development, event management & publications. With its corporate office in the Middle East (Dubai ), the Tranzum enterprise has established offices in various regions across the globe including South Asia, North America and Europe.
SERVICES OFFERED BY TRANZUM:
TCS, a Tranzum Enterprise, started in 1983 as an express operator and rapidly establishing itself into a regional brand recognized for its quality service and unique multi-product offering. TCS delivers over 4 million parcels, documents and pieces of freight in a month to over 2,000 destinations worldwide by using its own & network partners' depots, hubs and sortation centres. TCS operates over 300 retail outlets, 2000 off-site locations, 200 light & heavy vehicles, over 1,200 motorcycles and four aircraft.
Intiana offers a range of travel services including, spiritual travel (Umrah, Hajj & Ziarat), business travel, leisure travel, airline ticketing on all major domestic & international carriers, individual/group tour packages and cruises to exotic destinations
Visatronix extends booking facilities for visa applicants in the non-immigrant (work, visit, study) categories for applicants all over Pakistan for Canada, India, Spain, Italy, Belgium, South Africa and Greece. Applications are booked on a "Return Service Basis" at selected TCS Express Centres in all major cities
Octara provides training, event management, publications, marketing and public relations services to the corporate, government and NGO sectors in Pakistan, UAE & Canada.
Sentiments Express is a unique gift delivery service that brings an exclusive selection of gifts chosen from the best sources - gift wrapped in exquisite packaging and delivered with an exclusive greeting card having your personal message conveying your heartfelt sentiments.
FlyingWarehouse specializes in delivering customized air freight solutions for freight forwarders, pharmaceutical industry, charities & relief organizations, government departments, airlines, general sales agents, oil & automotive industries and brokers. FlyingWarehouse operates with a dedicated fleet of aircraft & worldwide offices in Pakistan, Dubai, Toronto and London.
Overseas Courier Service (OCS) was established in 1957 in Tokyo, Japan, when a consortium of newspaper publishers formulated the concept of a worldwide speed delivery network for their publications. Their invention was called "Overseas Courier Service Co., Ltd."
Since then, OCS has been providing express courier, freight forwarding, transportation and logistic solutions worldwide. Major OCS corporate offices worldwide anchor one of the most extensive international delivery systems ever developed.
It was in 1986 that OCS Pakistan (Pvt.) Ltd. first started operations as an independent courier company in Pakistan. Today, OCS Pakistan handles tens of thousands of shipments every single day. It has 212 pickup points and more than 1500 delivery locations across Pakistan. Internationally it covers the globe with the OCS network of over 240 offices in more than 90 countries around the world.
Some of the services offered by them:
Delivery is made via extensive network to all the destinations on overnight basis before 1200 hrs on next working day.
SAME DAY SERVICE
Delivery on same day if booking is made before 1200 hrs. This service is available in Lahore, Islamabad/Pindi, Hyderabad and Karachi.
SPECIAL HANDLING SERVICE
Valuables such as laptop, mobiles, watches and gift items are delivered via hand carry. Special Handling Service is available in all the major cities mentioned below:
Abbotabad, Bahawalpur, Bannu, Chakwal, Dera Ghazi Khan, Dera Ismail Khan, Faisalabad, Gujranwala, Gujrat, Haripur, Hyderabad, Islamabad, Jehlum, Karachi, Kohat, Lahore, Mardan, Mianwali, Mingora, Mirpur A.K, Multan, Muzzafarabad, Nawabshah, Nowshera, Okara, Peshawar, Quetta, Rahim Yar Khan, Rawalpindi, Sahiwal, Sargodha, Sialkot, Sukkur, Timergara, Wah and Wazirabad.
If you have a need to send bulk shipments (documents) spread over a period of time e.g.: 5-6 days, OCS Pakistan has the service just for that. To avail this service, minimum quantity is 500 shipments.
Delivery of documents, parcels, samples, gifts and more, anywhere in the world by using the most comprehensive flight schedules available - one of the largest networks in the world and the best rates in Pakistan.
From straightforward document imports to complex Inward Processing Relief, and other more complex imports.
For export services OCS deals with the custom agents and flight schedules and it makes sure that the exports reach its destination. OCS has geared its operations for efficient deliveries world wide, and their focus is to have customers benefit from their timely services and logistics support.
Export and import services are provided through both sea and air.
OCS also takes care of heavy shipments and large cargo requiring special handling. They accept all commercial cargo and other cargo requiring special handling (such as dangerous goods). As an IATA cargo agent, they issue Air Waybill, by themselves. Any modes of special transportation such as consolidated cargo or ATA carnet transportation are available according to the customer's needs.