UNITED MOBILE-A SUCCESS STORY
June 26 - July 02, 2006
United Mobile is the leading mobile phones distributors in Pakistan today. Its core business is to offer complete cellular solutions through its extensive network of retail outlets throughout Pakistan manned with professional and courteous staff, thus ensuring complete customer satisfaction.
UM was established only four years ago and during this period, it has seen tremendous growth in the telecommunication sector in Pakistan.
UM was established keeping in view the requirement of communication sector of Pakistan and ever growing needs of consumers' Cellular requirement.
UM was formed initially to bridge the gap between the operator and end users. It was also observed that due to unorganized distribution structure, undefined target market and improper segmentation, the Cell phone industry was not growing with to rapid pace and also Network Operators were facing serious customers complains regarding the Networks problem much of which was also caused by faulty handsets and above all no backup support and after sales service.
UM came into picture with very clear Strategy and business focus.
"Customer Convenience and Complete Cellular Solution "
Today UM stands NO.1 in honoring its commitment. Company has nationwide network of sales outlets with retail shops every nook and corner of Pakistan along with Customer Care Centers in all major cities of the country covering 85% of the Pakistani market and remaining to be covered by the year 2006.
In a very short span of time, United Mobile has successfully captured over 40% of market share in Pakistan. Our unmatched performance in the areas of handset sales, customer support and brand enhancement has not only earned us a distinct position in Pakistan making us preferred mobile phone distributor. In order to cater to the diversified needs of its valued customers, United Mobile offers a broad range of cell phone brands. Similarly, we represent the leading mobile phone operators in Pakistan both for TDMA and GSM networks and facilitate new connections through our widespread outlets throughout the country, enhancing customer convenience. Our most valuable asset is our Customers and our strength is the constantly growing retail sales outlets.
With dedicated staff strength of over 300 people, the company's mission and objectives have been translated into reality.
United Mobile today represents all major brands with wide range of Mobile Phones & Accessories that has made UM to be the first Choice of the customer.
The Company offers peace of mind through its pragmatic decision making and by building trust and confidence of the customer. Our trained and professional staff is able to make different packages as per customer needs and is able to explain value-added product features to the customer. United Mobile is committed to control the retail sales prices through its outlets across the country. These prices may be revised periodically in response to market conditions. The Company is engaged in making innovative packages and conducts special promotions in order to expand the market.
UM is equipped with state-of-the-art service centers operational in all the major cities of Pakistan. The service centers have the capability to repair the faults in addition to servicing all kinds of cellular equipment. With manufacturer's support, the company is now able to do advance repairs of Mobile handsets. The Service Center is equipped with hi-tech equipments, latest softwares, and precision tools operated by highly qualified technical staff. United Mobile believes in offering prompt and effective technical support and services to achieve complete customer satisfaction. Our professional and trained staff is always proactive in solving customer problems whenever needed and ensures that the standards of the mobile phone manufacturer are maintained.
We make our customers feel comfortable at our retail sales outlets. Our customer friendly environment, courteous staff and full range of cellular products give personalized services.
UM has recently acquired ISO 9000 Citification for its proactive Customer Services and customer Care. The qualified and professional team of highly technical people loaded with hi-tech tools and equipment have earned reputation and dignity to the company.
* Authorized marketing & distributor in Pakistan for Nokia, Sony Ericsson, Motorola & i-Mate
* Extensive range of Nokia handsets made available all over Pakistan
* Provides one stop shop for Mobile phones, its accessories, network connections
* most reliable warranty available from UM all over Pakistan for after sales services and repairs at its service centers across major cities in Pakistan
* First company to offer online mobile phone shopping through its website
* Over 600 retail outlets, UM - all over Pakistan.
UNITED MOBILE EARNS NOKIA'S BEST DISTRIBUTOR AWARD 2005.
United Mobile, the No. 1 mobile phone company of Pakistan, has won the Best Distributor Award from Nokia, the world's leading cell phone brand.
United Mobile is proud to have earned this prestigious award and bows in humility to Allah and thanks the government of Pakistan, for its pragmatic policy, for making this possible. This award gives Pakistan its deserved image abroad as a modern, technically oriented country fostering a knowledge-based economy.
United Mobile has won this award, amongst 70 countries in Nokia's Middle East & Africa region through ethical professionalism focused on meeting consumer preferences.
United Mobile entered the market by applying professional marketing techniques and practices to earn consumer confidence which is the primary factor in the steady growth of its sales. Consumers are served through UM's state-of-art Customer Care Centers in major cities and towns of Pakistan and its large franchise network of strategically located, technically competent and dedicated wholesalers and retailers.
United Mobile is thankful to them for their respective contribution and believes that they are as much on the receiving end of the award.