have stood resolved and would not have acquired the
chronic and unresolvable proportions that it has today. In view of
this inadvertent oversight, Mr. Grant said today his country is making
serious efforts to bring about a peaceful settlement of this
unremitting dispute between the two nuclear powers of the region.
The High Commissioner of the United Kingdom, H. E.
Mr. Mark Lyall Grant, is seen responding to a question from the
audience, at the seminar. Seated on the dais (L) is Dr. B. A. Malik,
Professor of Management and Philosophy, Preston.
CALL CENTER SOLUTION AT PICIC COMMERCIAL BANK
PICIC Commercial Bank has started operating its
newly established state-of-the-art call center that has been provided
by ZRG International, the market leader in the local call center
industry. This call center will provide answers to customer inquiries,
telephone banking and complaint registration services. The bank plans
to support the existing and upcoming products and promotions through
the call center.
On this occasion, Mr. Tauseef Ahmed, SEVP PICIC
Commercial Bank explained that "the operations of PICIC
Commercial Bank are growing and to support the increasing requirements
of self-service telephone banking, effective complaint management and
need for documentation, the Bank wanted to set up a flexible and
effective Call Center facility from where it could provide information
and services to its existing and potential customers, 24 hours a
The key criteria for awarding the contract included
a reliable and future safe technology and a dependable solution
provider that has a proven track record of performance. PICIC Bank
management evaluated several offerings from local and international
market and after careful consideration, selected the open standards
based, cost effective and a proven call center solution by ZRG
According to the bank officials, PICIC Commercial
Bank selected ZRG solution because of the reliability and flexibility
of the solution, open standards based technology, locally available
resources for customization and excellent track record of ZRG
International for banking call centers in Pakistan. ZRG integrated
call center solutions are installed and working satisfactorily at
majority of the banking call centers in Pakistan. "We are very
pleased with ZRG's performance, knowledge and dedication in making the
project successful," Mr. Tauseef Ahmed added.
Mr. Ayub Butt, CEO, ZRG International, commenting
on the occasion, said:"Call center solution based on Open
Standards allows maximum integration and scalability to the customers.
ZRG solution is a completely integrated "one-window"
solution and is unlike other traditional style mix-and-match
combination of various 3rd party components that are being offered in
the market. Based on our experience of 11 years in the call center
industry, we have seen that the companies that select immature and
not-ready technologies from big global brands have faced a lot of
frustration and delays because the expected functionality is simply
not readily available in these solutions and there is a lot of
dependence on overseas based expertise. In comparison, the
organizations with qualified IT-savvy professionals are selecting open
standards based proven technology and are getting better than expected
results very quickly. It is, therefore, not surprising that majority
of successful banking call centers have chosen ZRG call center
ZRG CALL CENTER SOLUTION AT PICIC COMMERCIAL BANK
PICIC Commercial Bank has started the operation of
the newly established Telephone Banking call center. The call center
will provide a wide range of services including answers to frequently
asked questions about products, account status and complaint
registration. PICIC Commercial Bank has made this significant
investment to provide prompt and high quality customer care services
to its growing customer base. The contract was awarded to ZRG
international, Pakistan's market leader in flexible call center
ZRG solution provides all the latest tools and
capabilities required to successfully operate and manage today's
Telephone Banking Call Center. These tools include a highly
intelligent ACD, Voice Recorder, CTI, IVR, integration with multiple
databases and a comprehensive Contact Management System. ZRG open
standards based Telephone Banking solution has become the preferred
choice for Banking and other call centers due to the reliability,
flexibility, high level of customization capabilities and independence
from proprietary and closed technologies.
AKD SIGNS AGREEMENT WITH DANCOM
AKD Trade, first online brokerage firm in Pakistan,
has signed an agreement with DANCOM Pakistan (Pvt) Ltd, to provide AKD
Trade customers with 64K DSL Internet/VPN connection at unbelievably
On behalf of AKD the agreement was signed by Mr.
Nadeem Naqvi, Chief Executive Officer and Mr. Ashfaq Gaffar, Chief
Operating Officer, and on behalf of DANCOM, Mr. M. Luqman Kamil, Chief
Executive Officer and Mr. Muhammad Asif Raza, Chief Financial Officer.
Some of the benefits of 64K DSL Internet/VPN
connection are as following:
The Internet browsing speed will increase, as it
will be a dedicated 64K Internet connection. Even if the Internet is
down AKD customers will be able to perform their trading activities as
AKD website is on a VPN (Virtual Private Network) with Dancom. With
the DSL connection, phone and Internet can be used at the same time.
There will be no dialup charges. Dancom will also waive the setup and
installation charges for AKD customers plus the first 1000 AKD
customers subscribing for this service will be eligible for free
UNION BANK LAUNCHES UNION GOLD
With enhanced features and value-added services,
Union Gold is all set to re-define the rules of the market. This was
stated by Ghufran A. Khan, Director Consumer Assets Group, Union Bank
Limited, on the occasion of the launch of the Union Bank Visa Gold
"Union Gold offers all the exclusive benefits
of Visa Gold. With our slogan 'You Deserve to Move Up,' we are
offering our customers to move up with Union Bank Gold card. We want
all our customers to feel special, by recognizing and rewarding their
achievements in life," said Mujtaba Naqvi, Business Manager,
"Not only our existing Union Bank Visa Classic
card customers but all new customers will also be able to become the
proud holders of the prestigious Union Gold cards, in order to utilize
the services and features, which no other bank offers," he said.
Union Gold offers 1 (one) percent Cash Back on all
retail transactions and Balance Transfer Facility (BTF). Similarly,
repayment has been made affordable than ever before, keeping in mind
the customer convenience.
Similarly, another unique feature 'Home Secure'
offers a comprehensive insurance plan to the Union Gold members in
case they suffer loss of home contents including jewelry and cash,
resulting from fire, lightning, explosion, earthquake, burglary and
CTTL TO INTRODUCE GLOBAL CALLING CARD
Call Mate Telips Telecom Limited (CTTL) is planning
to introduce a truly global calling card soon. This was stated by Mr.
Ajmal Ansari, CEO CTTL.
Highlighting the features of this new card, Mr.
Ajmal Ansari said: "CTTL is a company which have a large number
of loyal customers who prefer the telecom products of CTTL. Keeping in
mind the convenience of these consumers, and also to facilitate the
overseas Pakistanis living in different parts of the world, we have
decided to introduce this new calling card which can be used for
making calls to Pakistan from all the major countries of the world.
Consumers can make the call to and from Pakistan using the access code
1257 for general users and 1380 for our corporate customers."
He further said: "We are working in a way to
improve our existing service and are planning to take them to new
heights. By introducing our new hassle free and high quality corporate
product, we are sure that organizations can save upto 10%- 15% on
there out station call expenses."
To acknowledge the services of Mr. Azmat Hussain,
Marketing & Corporate head CTTL, the organizers presented him
Architect of IT Award at this year's exhibition.
CTTL's stall witnessed a large turn-out of visitors
on all three days of ITCN Asia-2005. Representatives of a number of
local and foreign companies also showed keen interest in the new
corporate telecom service introduced by CTTL and assured the company
of installing this service in their offices and factories.
Callmate Telips telecom limited (CTTL) have this
unique distinction to be the first company in Pakistan to enter in pay
phone and calling cards. Keeping in consideration our past trends, we
will be the first LDI operator in Pakistan to start full fledge
operations. Our participation in this exhibition will play a pivotal
role in creating awareness among the masses about the new state of the
art telecom services CTTL is planning to introduce in the local
Call Mate Telips Telecom Limited (CTTL) took part
in ITCN Asia-2005 and launched their new corporate telecom services.
Consumers can save 10%- 15% on their monthly outstation call expenses
by using this new service of CTTL. Photograph shows the visitors
getting detailed information about this product from CTTL's stall set
up during this exhibition.