Emergence of new
technologies pave way for businesses to improve their operations by
deploying state-of-the-art technologies that brings productivity,
efficiency and profitability. VoIP (Voice over Internet Protocol) is a
buzzword these days and it is termed as the telephone system of the
future. But how do you know which technology to adopt and what is the
right time to move from a traditional phone system to VoIP? Key factor
is the return on investment (ROI) and long term benefits while
considering a new technology for your organization. In this article we
will discuss the key benefits of VoIP technology to enhance
productivity, efficiency and bottom line.
The idea behind
VoIP is simple. Voice over IP allows telephone calls to be transmitted
over IP data networks or the Internet instead of over public switched
networks. In a VoIP network, digitized voice data is highly compressed
and carried in packets over IP networks.
Investing in a
VoIP implementation requires evaluation of the associated benefits and
risks. VoIP offers many potential benefits, including reduced costs,
new features, and more efficient infrastructure. However, extensive
planning is required to reduce potential risks. Planning should
include evaluating the costs and benefits associated with the
implementation, carefully selecting sites for the initial phase of a
staged deployment and anticipating possible pitfalls.
VoIP is creating
much hype in the market about the potential cost savings, reduced
infrastructure of converged networks, new calling features and support
benefits. The most talked about benefit is related to cost savings.
Replacing your telephone based setup with VoIP saves a considerable
amount of money every year. Other benefits affect the bottom line and
are more of a long term investment and gaining a technological leap.
The real benefits
to VoIP are better integration with unified messaging. It supports the
call centers where the computer screen can act as the telephone, and
other combined voice and data applications. It also offers more robust
failover backup for systems survivability. Of course, business
continuity and disaster recovery are high on many company priority
lists these days. VoIP is a viable business opportunity because the
cost of bandwidth has gone down faster than the price of international
The benefits of
VoIP can be summarized as under:
* Cost reductions
for moving to a VoIP network can come in terms of capital and expense
savings as well as savings on long-distance service that come from
owning the network rather than paying a telephone provider.
* VoIP can provide
productivity and savings in IT operations and support. Instead of
having separate staffs to handle the phone system and the data
network, the same team could handle both, resulting in reduced
management costs, easier upgrades and other benefits.
* New applications
and features in VoIP provide improvements in terms of productivity for
end users and IT staff. VoIP provides advanced call routing, including
integration with customer relationship management systems to have an
update on customer information and can route calls to the appropriate
technical support group.
* Another benefit
of VoIP is convergence. Placing voice, video and data on the same
network provides a single, scalable network infrastructure that
provides a solution for all business communication needs while
reducing the overall cost of network ownership.
There are many
factors that a company should consider before investing in VoIP,
however, meticulous planning and careful consideration should be the
key. It is advisable to check for the following items when considering
whether to invest in VoIP.
* Do you have a
substantial communication requirement locally and internationally?
* Do you have
enough bandwidth for all your data and voice needs?
* Are you planning
on implementing unified messaging and other integrated voice/data
* Do you have a
managed data network?
* Does your
company have offices at multiple/remote locations?
center management have to start planning for the changes that are
taking place in the marketplace that will affect how customers will
communicate with the enterprise, as well as the technologies that will
cost-effectively deal with traditional needs.
MEET ZRG - LEADER IN IP BASED CALL CENTER
ZRG is a leading
Call Center and contact management solution provider in the region.
ZRG has the highest number of call center implementations in Pakistan
and holds an excellent reputation for our robust solutions, technical
strength and project management capabilities. Because of our previous
project experience, we are able to share a wealth of knowledge with
our customers in various telecom areas and related issues.
ZRG Call Center
solutions are IP enabled from day one. ZRG solutions are based on
Intel platform where all systems are network based. In PBX and ACD
based architectures, IP is an after thought and it is usually done
through third party routers and voice gateways. The integrated open
standards approach enables tight integration with databases and a
built in IP feature allows seamless voice and data transfer in a
ZRG has a track of
excellent performance and success stories.
* 11 out of 16
banks using call centers are using ZRG call center solution.
* Three major
mobile phone companies are using ZRG call center solution.
* The largest
shipping and liner Maersk is using ZRG call center solution.
* The largest oil
marketing company is using call center solution by ZRG
* The largest
natural gas service provider is using ZRG call center solution.
* 1st company to
export a call center solution from Pakistan.
* 1st company from
Pakistan to be profiled on Intel's website for a success story.
ZRG holds a
leadership position in the call center market. Following is a partial
list of our most prominent clients.
Pakistan Pvt Ltd
The author of this
article is Business Development Manager at ZRG International Pvt
Limited. Additional information about this topic can be obtained by
sending an e-mail to email@example.com