The world has become a global village and as
distances shrinking and the market becoming more and more competitive,
companies are finding difficulties to generate profits.
Every now and then we hear the concept of
globalization, one world, one market. We at NCR believe in the concept
of globalization — thinking global and acting local. We believe in
understanding the needs and requirements of the customers around the
world and developing local skills to address these needs by keeping
quality at the highest priority. The real question, however, remains,
"how to address the needs of the customers?" In order to serve
your customer better, you need to know the customer. Companies these
days are focusing on collecting information about the customers.
Collecting information is just a strategy. Using information to serve
the customer is the real challenge.
With the help of NCR's solutions, packaged with
experienced professional services, we are providing means to our
partners in better understanding and then serving the needs of the
customers. We believe in taking each encounter, each transaction with
the customer, as an opportunity to make new relationships and to further
strengthen the existing ones.
Formed in 1884, NCR Corporation is the pioneer in the
field of cash registers. With the passage of time, NCR evolved according
to the needs of the customers creating ground breaking technologies. NCR
believes in becoming a focused organization settling for nothing but
being the best in their areas of business. That is why, NCR is the
leading name in the areas of ATMs, call centers and data warehousing.
All these solutions work in harmony to give one face to the customer in
For more than a decade, NCR has been the worldwide
leader in Self Service solutions. Our ATMs are permeating every corner
of the globe, including 'off-premise' locations such as grocery stores
and transportation terminals, dispensing not just money, but tickets and
other non-cash offerings. Increasingly, relationship management tools
are being integrated into our self-service channels so that ATMs can
recognize and respond to the unique requirements of the user.
NCR has recently been named the winner in the
Self-Service category of The Banker Technology Awards 2004 for its new
ATM technology ASAN. This is the second successive year that NCR has won
this prestigious award.
ASAN has a number of important features. It supports
wireless connectivity through GPRS and CDMA communication technologies
which are best suited for areas with low telecommunications
connectivity. Its balanced pressure system and enhanced dust filtration
facilitate deployment in non-air-conditioned and dusty environments,
while ensuring maximum reliability even in the most challenging
environments like that of Pakistan. ASAN ensure availability even during
power supply interruptions. ASAN uses NCR's proven APTRA software, so it
can run the same application software across entire network, again
allowing a lower total cost of ownership.
Strong network infrastructure is the backbone of
reliable communication for any organization. The global capabilities of
NCR's IT Infrastructure Services bring the customer the benefit of a
highly available IT infrastructure. NCR's successful history in
delivering business automation solutions provides the inherent strengths
to deliver the hardware, software and service elements to meet the IT
infrastructure needs. Our service experts can create, implement, manage
and maintain an adaptive IT infrastructure, allowing the customer to
focus on building valuable business applications. With in-depth
expertise in multi-vendor networks, systems, software and security. It
is no surprise that many of the world's top technology companies,
including Cisco Systems, Dell Computer Corporation, Nortel Networks and
Sun Microsystems have chosen NCR as their service partner.
NCR Deployment Services offers a suite of integration
and installation services designed to minimize disruptions to the
business operations during rollout and maximize the continuous
operability of the IT infrastructure. By reducing the hassle of multiple
suppliers, NCR lets the customer concentrate on what they do best.
NCR is the only company in the world that has the
full suite of Financial Instrument/Cheque processing solutions ranging
from Hardware, Software, and necessary Services for full projects
rollout. Trademarked ImageMark, this family of solutions enables
item-based transactions, both check and remittance, to be digitally
captured, processed, and retained in an image warehouse, called
ImageMark Archive. It is the dynamic engine for an enterprise-wide image
strategy, helping you deliver innovative banking services and build
strong customer relationships.
Further, NCR's Payment Solutions business offers a
full range of conventional and image transports that allow paper-based
item transactions to be captured and imaged for subsequent processing
purposes. These transports are available in a full range of speeds and
price depending upon the customers' specific requirements.
NCR offers wide array of fully integrated
enterprise-wide image solutions, which include Cheque Processing
ImageMark Proof & Capture (include Inward and Outward Clearing,
Reject Re-entry and Balancing), Signature Verification System,
Electronic Document Management/Archive, Remittance Processing System,
Cheque Truncation, ECPIX (Electronic Cheque Presentment with Image
Exchange), Cheque Personalization (help the banks to issue cheque books
NCR preaches the idea of enterprise data warehousing
whereby information from all the sources is consolidated into a single
repository giving the customer a 360 degree view of the business.
Information from every level and facet of your organization — customer
service, sales, marketing, finance, data from the Web, partner and
supplier data and much more is collected into an integrated data
repository that enables cross functional analytical analysis giving the
business users the single version of the truth and facilitating the
decision making process. Data in the single repository can easily be
mined, shared and, most importantly, used throughout the enterprise.
Decision makers are empowered with the kind of knowledge that can help
them make better decisions, implement faster, and ultimately boost the
Teradata's high-performance database, with its
supporting tools, utilities and robust data mining capabilities, can
give a company a huge competitive advantage by harnessing both their
operational and historical detail data into a centralized data
warehouse. Teradata integrates process-friendly analytical tools that
show you the customer's value with automated, rules-driven, event-based
communications across all channels. Teradata customer management
solutions are industry-specific and implemented in days, not months.
NCR is the global leader of enterprise data
warehousing and analytical tools, having installed very large data
warehouses more than all of our competitors combined, including 120 that
are one terabyte or larger in size. Its best-in-class technology and
vast data warehousing experience, it's no wonder that the world's most
successful companies rely on Teradata to provide their organization with
a single source of accurate and consistent data. Teradata is the data
warehouse of choice for six of the world's top ten retailers, seven of
the world's top nine telecommunications companies, six of the world's
top seven airlines, and 15 of the world's top 50 banks.
Growing organizations are exploring new ways to
develop relationships with the customers. As the customer base
increases, it becomes more difficult to provide personalized service.
Call Center solution is one way to ensure that customer concerns are
being heard and properly addressed. Traditionally, call center is a
place which has dense inflow and outflow of calls. NCR does not merely
provide means of receiving customer calls but provides a platform where
all sort of communication can take place between the seller and the
customer. This channel can then be used to provide information to the
customer and to address their concerns.
NCR's contact system relies on state-of-the-art
technology driven by strong business strategies. NCR provides CTI
(Computer Telephony Integration) based contact center that integrates
data with voice. ACD (Automatic Call Distributor) allows huge-volumes
calls and routes them to the appropriate place. Other call center
components may include Interactive Voice Response (IVR), which enables
the customer to receive information and select options to his/her own
convenience IVR. The calls are further addressed by call center agents
who have the facility to view customer information and address their
queries through the agent desktop application. Additionally, customers
have the ability to contact the agent through web chat and e-mail.
NCR specializes in providing turn key call center
solution across industries to meet the specific requirements of the
customer. Partnering with industry leaders (such as Nortel, Lucent,
Genesys, etc), NCR provides integrated call center solutions that
enables companies to stay in touch with their customers round the clock.
YOUR FUTURE, OUR FOCUS
The future of your company hinges on how well it
interacts, connects and relates with the customer. We can help with
technology and service that turn information into knowledge, knowledge
into understanding and understanding into relationships. NCR —
transforming transactions into relationships.
the Author: Naveed Khan is working as Account Director with Teradata, a
Division of NCR. Naveed has been associated with NCR for over three
years. His previous experience of working as Business Consultant helped
him in better understanding the multiple business areas of various
industries. Currently he is focusing on Telecommunication Industry in
Pakistan. His solution offering portfolio includes customer relationship
management, system integration and data warehousing.