"Mr. Stephen Brobst, Chief Technology Officer of
the NCR Teradata Division and a name well known in the world of
Information Technology (IT) is highly appreciative of the efforts made
by Pakistan for the development of IT industry during the past few
years. "If the present momentum is maintained Pakistan will soon
achieve its rightful place internationally", he observed.
Mr. Stephen who specializes in the identification and
development opportunities for the strategic use of technology in
competitive business environment is currently in Pakistan. He made these
observations in an exclusive interview with the PAGE at NCR Head
Office Islamabad last week.
Over the past sixteen years, Stephen has been
involved in numerous engagements in which he has been called upon to
apply his combined expertise in business strategy and high-end parallel
systems to develop frameworks for data warehousing and data mining to
leverage information for strategic advantage. Clients with whom he has
worked include leaders such as Office Depot, Fidelity Investment,
General Motors Corporation, Kroger Company, Wells Fargo Bank, Wal Mart,
SBC Communications, Aetna Health Plans, Metropolitan Life Insurance,
VISA International, Vodafone, Blockbuster Entertainment, Standard &
Poor's, Blue Cross Blue Shield, Nationwide Insurance, American Airlines,
Sears Roebuck, Walgreen Corporation, and many more. Stephen has
particular expertise in the deployment of solutions for maximizing the
value of customer relationships through use of advanced CRM techniques
(including Web deployment).
Mr. Stephen was of the view that there was no dearth
of talent in Pakistan for IT field and this was evident from the fact
that NCR Pakistan, which is mainly manned by Pakistanis has
distinguished itself amongst the global NCR operating in 140 countries
of the world by their extraordinary performance. A Global Consulting
Centre (GCC) has been established in Pakistan. The GCC is an expansion
of the center of expertise in Pakistan for data warehousing services to
Middle East, Europe and Africa. Currently 75 high professionals are
already working within the center of expertise and with this fresh
initiative this number is expected to be doubled by the end of year
The level of expertise available in the country, Mr.
Stephen continued, can be judged from the fact that NCR Pakistan has
been awarded CMM (capability Maturity Model) level by the software
engineering Institute — an international assessment organization.
Being the only company in Pakistan to have been bestowed with such a
high level of assessment NCR Pakistan has reached an important milestone
in the history of Information Technology (IT) industry in Pakistan.
CMM is regarded as the de facto standard for any
organization engaged in providing professional services around the
globe. The Capability Maturity Model, developed by the Software
Engineering Institute (SEI) at Carnegie Melon University, provides a
framework for organizing small evolutionary steps into five maturity
levels that support continuous software process improvements.
The CMM level 5 rating has been achieved by fewer
than 100 companies worldwide, including only 12 in the United States at
the beginning of 2004. With the successful assessment, NCR in Pakistan
has joined an elite group of high maturity software organizations and
establishes itself as the foremost IT company in Pakistan committed to
continuous improvement in delivering high value projects through
innovation and excellence.
Mr. Stephen said that data warehousing technology is
getting popular in Pakistan and during the last about one year over 14
leading organization in the Corporate Sector have already adopted this
technology introduced in Pakistan by NCR. Many others are in process.
NCR university programme is another initiative taken by the
organization, which will go long way in producing university graduates
to provide skilled manpower for the development of IT industry in
Pakistan. NCR Pakistan has been arranging seminars to create awareness
and advanced training programme for professionals. Growing Pakistan's
economy global competition in a free market environment has offered huge
potential for development of IT industry in Pakistan. To harness this
potential, Government of Pakistan should provide more and more
facilities for IT education, advanced training facilities for IT
professionals, Mr. Stephen added.