This is an age of competition. Everyone is struggling
to compete with one another. Organizations are exploring new ways and
means to surpass. Modern technology is being utilized to accelerate
businesses. New ideas are emerging rapidly as to how to become a leader
in the relative sector. There is tough competition amongst
organizations. It seems as if everyone is crazy about capturing the
This competitive environment has forced business
communities to make changes in their policies to meet the changing
environment. A rapidly growing trend is to develop business by raising
the excellence of behavior of individuals in organizations. They want to
become more oriented towards people than they have been in the past,
adhering to high ethical standards. The government is also encouraging
organizations to set the highest standards in corporate ethics in
No doubt the right attitude is the key to success.
With this, one gets a favourable response, develops goodwill and gains
popularity. Adopting Islamic culture and tradition will enable
individuals to build a great personality by raising the excellence of
behavior leading to a successful life both personal and professional.
SALUTATION SHOULD PRECEDE CONVERSATION WHEN MEETING
Salutation is one of the best ways to develop
relationships. The Islamic custom of greeting shows that you wish other
person well. This is like a magical tool to open the door of hearts.
With this you can bring people closer. If you greet an unknown person
repeatedly as and when you meet him, one-day you will become well known
It is observed that most of the senior people in
offices avoid offering greetings. They are often impatient to plunge
into conversation. Ignoring the culture of salutation is one of the
factors responsible for creating a gap among people. The situation calls
for promoting the Islamic culture of salutation. Making it a habit to
act upon it will enable you not only to enjoy good friendships but also
help in removing hatred, growing love, developing working relationships
and creating a good environment essential for organizations to flourish.
The Holy Prophet (PBUH) said, "May I direct you to a way by which
you will love one another, spread greetings and salutation among
TREAT PEOPLE ACCORDING TO THEIR RANKS. (SUNAN ABU-DAWUD)
Every one wants to be treated well. The higher the
position one holds, the greater the respect he expects from others.
Unfortunately, the culture of respecting people is vanishing in our
society. As a result, an environment lacking love and brotherhood is
We have links with one another in various ways. This
association needs a good atmosphere to grow in. In order to maintain a
good relationship, it is necessary to adhere to Islamic tradition of
respecting people, giving them due consideration, regarding their
wishes, maintaining; relationships and treating them according to the
status they possess in society. Allama Iqbal in his poetry said,
"The survival of humanity on our planet depends on the principle of
respect to all humans". Respecting people is in fact respecting
oneself. If you shower people with honors, you will get it in return. Of
course, in this way we can make some contribution towards the growth of
an atmosphere of peace, harmony and affection among the people.
MEETING A PERSON WITH A SMILE ON THE FACE IS EQUAL TO
GIVING CHARITY. (TIRMIZI)
It is said that the first impression is the last
impression. A person with a smile on his face has a pleasant effect on
others. A smiling face catches people's attention. This is a better way
to get a quick reply. This helps in deciding the future course of
relationship whether business or personal. According to research, a
smile on one's face even during talking over a telephone leaves a
pleasant effect on the listener.
Receive visitors with a smile on your face. Use a
smile as a tool to get a quick response. Keep your face smiling during
the course of a discussion so that the listener may pay full attention
to what you are saying. It is worth mentioning that a smile on your face
costs nothing but enables you to earn lots in return. This habit will
also make you known as a sociable and friendly person among people.
HE WHO KEPT SILENT ACHIEVED SALVATION. (TIRMIZI)
Sometimes safety lies in keeping silent. Opening
one's mouth can make and break a life. People are often found saying
that they wish they had not said what they had earlier. Over speaking,
asking questions repeatedly and useless conversation usually causes
trouble to the speaker. Hazrat Ali (RA) said, "One who has no
control over his tongue will often have to face embarrassment and
Develop the skill of learning as to when to keep
quiet. It is also important to know when to speak. Use the policy of see
and wait. Always disclose the matter at the right time and the right
place. Make purposeful talks otherwise maintain silence. Said the Holy
Prophet (PBUH) "Whoever believes in Allah and the Last Day, should
talk what is good or keep quiet" (Bukhari). This skill will
definitely protect you from many problems arising out of speaking
A MUSLIM IS A PERSON WHO DOES NOT HARM ANOTHER MUSLIM
WITH HIS TONGUE. (BUKHARI AND MUSLIM)
The tongue has magical powers. This can please or
displease a person. With the proper use of it, one can turn the
situation in his favour. It is a fact that a wound of the tongue injures
deeper than that of the sword. Talking without thinking, careless
speaking and loosing control over the tongue can hurt a person.
Focus on the ways that make your communication
effective. Check that nobody gets hurt while talking. Always think
before what you speak. Keep your voice low and the tongue under control.
Use simple language and speak clearly with repetition of the words if
needed so that the listener can understand what you are saying. Select
the right words that can support your efforts to inspire the other
person. Moreover call the person with the correct name, title and
position he or she holds. Never hesitate to say thank you and sorry when
needed. Avoid talking about something you are not sure of. Make sure
that your behavior remains pleasant. All these will show your kind and
caring nature to the person you are talking to. As a result he/she will
feel love, respect and security. In this way you can win the hearts and
minds of people.
ALLAH IS GRACEFUL AND HE LOVES GRACE. (MUSLIM)
The first thing people notice is the appearance of a
person. Outward appearance reflects inner mood. Proper dress and well
grooming give the person a feeling of confidence. A good-looking man or
woman is usually liked and accepted well in society.
Give some thought to your style. Improve the way that
you look good. A suitable hairstyle, selection of dress according to
occasion, use of perfumes and hair oil and shinning shoes, all these
will help to add to the grooming of your personality. If you can afford
it, wear fine clothes and have elegant things as Allah is beautiful and
He likes people to look beautiful.
CLEANLINESS IS HALF OF THE FAITH. (MUSLIM)
Cleanliness being half of the faith speaks of its own
importance. Cleanliness means not only to keep our body and clothes
clean but also the place where we work, live and walk, things that we
use. Even purity of mind and heart are counted as cleanliness of the
Adhering to the principles of cleanliness enables the
person to enjoy a healthy mind, which is essential for a working person
to perform better. Paying no attention to cleanliness causes diseases
and may lead towards losing good friends. According to Walter Kaufman
what separates two people most profoundly is a different sense and
degree of cleanliness.
Take a bath daily and purify yourself as much as you
can. Keep every thing neat and clean. Manage things in such a way that
they look nice. Besides it is also important to keep our thoughts free
from corruption, clean dirt from our minds and remove fault from our
hearts. Be sure to give it daily attention so that a healthy atmosphere
may grow around you and you may feel a pleasant change inside you.
KEEP CALM, MAINTAIN YOUR DIGNITY AND NEVER GIVE THE
IMPRESSION THAT YOU ARE IMPATIENT OR IN A HURRY. (MISHKAT)
Life is full of challenges. Work-related pressures,
dealing with people, holding talks, taking a walk, and every kind of
work requires a person to demonstrate qualities that are essential to
one's character and personality. A person working in a hurry gives an
impression that he/she is impatient. This habit can affect not only the
task but also leaves a negative impact on the personality.
Keep balance in your life, talk with confidence, walk
with dignity and work calmly. Pay such attention to your style that you
look like a leader, not a follower. Watch every step you take in order
to ensure a consistency in your life. Apply all these tips to yourself
as it will enable you to deal with situations effectively. This will
also help you to create and maintain a good public image.
PATIENCE AND FORTITUDE ARE LIGHTS ETHEREAL. (MISHKAT)
Patience is the ability to have self-control and keep
desires and feelings under check. This plays a vital role in building a
strong inner character. A person with the key of patience can achieve a
lot of success in his life.
Generally everyone wants to achieve his/her target in
a very short time. If the fruit of the struggles is slow in coming,
he/she starts losing heart. Sometimes this situation causes the person
to become frustrated and drives him out of the field. This is because of
lack of patience. It is worth mentioning that each objective requires
certain basic things to be done in order to achieve it. Without
fulfilling the needs the target cannot be achieved. Dealing with people,
running a business, making a journey and doing anything demands of a
person to maintain patient. The greater the task one has the higher the
patience it requires him/her to demonstrate. Hazrat Ali (RA) said,
"One who adopts patience will never be deprived of success though
the success may take a long time to reach him".
A person wanting to be great is required never to
lose temper, always show patience, face difficulties with courage, be
content, do not run after wishes and keep oneself away from doing
anything considered to be bad. Behaving in this way will make your
personality so strong that you will find no difficulty in facing big
challenges with a smile on your face even in very tough times.
GET EDUCATION EVEN IF YOU HAVE TO GO TO CHINA.
No conscious person can deny the importance of
education. This gives man awareness, broadens vision of life, enables to
differentiate between right and wrong, helps in forming opinions,
generates individual and collective patterns of behavior in society. It
is evident from history that the main factors behind the success of
people have been their education.
In today's competitive world it has become essential
to equip oneself with the weapons of education. Only hard work cannot
lead you towards a successful life. The knowledge that is called power
will help you move forward faster. People who continue their education
and improve knowledge make significant progress and get more benefits
than those who do not pay attention to their education. Hazrat Ali (RA)
said, "A man of knowledge during his lifetime can make people obey
and follow him".
Continue your studies till you reach a certain stage.
Create reading habits that will enable you to keep pace with
developments taking place. There are a number of sources to improve
knowledge. You can make use of modern technology like the computer and
television to acquire knowledge. Moreover avail the opportunity to be
provided by some educational institutes like IBA and PIM that invite
people to attend seminars and conferences on current issues from time to
time free of charges. According to Hazrat Ali (RA), "Obtain
knowledge from wherever you find because it is the lost heritage of the
VIRTUE AND NOBILITY DENOTE MORAL EXCELLENCE. (MUSLIM)
Man is judged by his character. The character of a
person surely makes an impression, good or bad. A person showing high
moral standards is much liked in society. Virtue that considers good
deeds in Islam plays a significant role in life, enables the person to
receive high honors, gain popularity and achieve distinction.
There are a lot of things that are counted as virtue.
Do whatever you can in favour of people. Benefit them with your words,
thoughts and actions. Extend cooperation to them. Guide them to reach
their destination. Answer their questions or refer them to the right
person. Treat them with kindness. Try to make them happy with your
character. In short, everyone has some capability to help others in
different ways. Just know how well you can do this in terms of
satisfying people's needs and expectations. Surely, in these ways you
can approach the hearts and the souls of people and create a permanent
GIVE PEOPLE GOOD NEWS AND DO NOT SCARE THEM. (MUSLIM)
In life everyone has to face a great deal of news be
it good or bad. A message that conveys good news is favorable to the
recipient because there is something pleasant. And it is also easy to
send pleasant news. But if a message that may disappoint the recipient
or is unfavorable in some way, the situation requires careful planning
and choice of words so as to minimize its effect.
A person under fear of bad news is usually unable to
produce the required results as it causes him to lose peace of mind.
This also affects his growth both personal and professional and stops
him from taking an action. While an expectation of good news gives
courage to continue his mission with zeal and dedication in a hope to
Always let people know good news and encourage them
with something favorable to them. Avoid making such a statement that
makes the recipient afraid. Gather positive points and good news to be
made public. If it is inevitable to convey bad news, use tact with
appropriate tone to present it. In order to convey unpleasant message,
avoid starting it first, present it with some other information that may
lessen its effect.
SEND GIFTS AS IT CREATES LOVE. (MISHKAT)
In the business world in the matter of clients,
whether growth of relationship with them or increase in number, both are
most important in terms of business development. This factor makes the
person spare time to get in touch with clients continuously. Different
ways are used to achieve this goal. One of the best ways of
strengthening relationships with customers is to send them gifts. This
helps in developing relationship either business or personal and creates
love and affection among people.
People keep sending their clients different types of
gifts like watches, pens, diaries and calendars etc. Would not it be
better, if we created a culture of sending books to the customers and
friends? Good books are man's best companion. This will not only serve
the purpose but will also promote a reading habit in society resulting
in some contribution towards enhancement of literacy in the country.
Besides, this will also encourage the writers of books when they see
that their books are being sold in large quantities. Books on "Shara-e-Zindagi
Per Kamyabi Ka Safar" written by Mohammed Bashir Jumma and on
"Sirat ur Rasool" latest by Professor Dr. M. Tahirul-Qadri are
excellent to present as gifts.
HE WHO HAS GOT GOOD HABITS IS THE BEST AMONG YOU. (BUKHARI
Everyone has got habits be they good or bad. It is
society that has a great effect on the formation of a habit. Simply
repeating an activity until one gets it right makes it a habit. Thus the
habit becomes a path to lead the person towards either success or
failure. Generally good habits drive a person to a better way and bad
ones lead to disaster. It is true that more people are denied promotions
because of their negative habits.
Sometimes people try to bring about changes in their
lives in order to attain comfort. They want to eliminate bad habits but
they find it rather difficult to get rid of them. With introduction of a
new habit one can break the bad one. For example making it a habit to go
to bed early will enable one to get up early in the morning. Similarly
love of worship can be helpful in getting out of the intoxication of
The first step is to have a vision and mission to
motivate ourselves and have courage to implement changes. Create habits
such as planning your day, managing your time, organizing your things
properly and doing all your activities according to schedule.
Cultivation of these habits will enable you to discharge your duties
smoothly and make your life more comfortable than ever. May be one
thinks that it would take a long time to create new habits. But if one
wants to bring about a positive change in one's life, one has to go a
long way. Like the Chinese proverb goes, "A journey of a thousand
miles begins with a single step".
CONSULTATION SAVES STRATEGY AND PLANNING. (AL
A secret of success to any decision lies in
consultation. Consultation with experts in affairs makes sure of their
success. Whether it is a matter of decision making, problem solving,
implementation of new ideas and bringing about any change, all these
need to be discussed with the consultant for their successful result.
According to Hazrat Ali (RA), "There is no greater friend and
helpmate than consultation". A consultant can provide information
enabling the person to improve his/her opinions. The more you expand the
circle of consultation, the lesser you will make mistakes in a decision.
Said the Holy Prophet, "The opinion of two is better than one, of
three is better than two and of four is better than three" (Masnad-e-Ahmed
Avoid taking any steps without consultation. Make it
a habit to consult with people even in small matters. Take people into
confidence by getting them involved in making decisions. Develop a skill
of democratic approach. Accept differences of opinion with a broadened
mind and respect others' opinions.