ZRG International (pvt) Limited is a fastgrowing
telecom solutions company that is highly focused in the area of
Computer-Telephone Integration (CTI) and customer interaction solutions.
ZRG has been operating in Pakistan since 1994 and is considered as a
pioneer in the next generation telephone based solutions. As the leading
Customer Contact Center solution and consulting organization, ZRG
business helps the clients achieve their customer acquisition, service,
development, and profit and retention goals. Their commitment to clients
is to maintain the highest standards of quality solutions, consulting
services and knowledge transfer with an uncompromising concern for their
success and bottom line.
ZRG is a specialist in all facets that make up
successful telephone and Internet based Customer Contact Centers:
program design, planning, deployment, operational processes, technology
solutions and management. They are the experts in the convergence of
information and communication technologies and are well-versed in the
integration of multiple channels of communications including:
Email and Web contacts
ZRG offers in-depth expertise and handson experience
with the following issues:
UAN 111, Toll Free 0800, PRS 0900
Call center planning and design
Customer services & Help desk
Because of their previous project experience, they
are able to share a wealth of knowledge with the customer in various
telecom areas and related issues. The lessons they have learned from
working on previous projects translate into instant benefits and
cost-saving recommendations for the clients.
CUTTING EDGE SOLUTLONS
ZRG is the undisputed leader in the deployment of
Call Center Solutions and Tools that actually work and integrate with
the existing setup, bringing the highest possible return on investment.
ZRG offers solutions that are designed to improve and enhance business
communications and information dissemination processes through more
advanced, quicker and cost-effective ways and means.
a list of some of their most widely used solutions:
Call Management Server
24 hour Self-service Solutions
Call Center Monitoring Tools
Quality Assurance Server
The customized and turnkey solutions are backed by a
team of call center and telecom professionals with in-depth technical
knowledge, demonstrated capabilities and a vast experience. ZRG
specialists are among the most experienced and highly respected
professionals in our industry.
MARKET POSITION & ACHIEVEMENTS
ZRG holds the largest share of call center solutions
market and as the leading Customer Contact Center Consultant and Call
Handling expert organization in Pakistan. ZRG call center solutions are
being used with great satisfaction by some of the most prestigious and
prominent organizations in Pakistan including the largest and most
sophisticated call centers.
SOME SUCCESS STORIES
Eight out of Thirteen Banking call centers are
using ZRG solution
Three out of Four Mobile phone companies using ZRG solution
The Largest Oil Marketing company using ZRG solution
The Largest Natural Gas Service Provider using ZRG solution
First Call Center Solution exported from Pakistan by ZRG
First Pakistani Call Center Solution company to be listed on Intel
Corporation's Success Story web site
First CTI-enabled Call Center in Pakistan introduced by ZRG
First Urdu based Flight Inquiry IVR installed by ZRG
For more information
about ZRG and the latest call center and contact management solutions,
call (021) 4313222 or visit www.zrg.com.