Dec 08 - 14, 2003



World Technology leader, Intel Corporation, USA has selected a Pakistani Call Center as a topic for their success story. This success story is about Pakistan's largest and most advanced call center at Mobilink GSM, developed and installed by M/s ZRG International (Pvt) Limited, the call center solution leader in the Pakistan market. This is the first time a Pakistan-based call center has been included in any such study carried out by Intel Corporation, USA.
Intel Corporation selected ZRG call center solution for the success story because it is the largest customer support center in Pakistan, it is the most advanced contact center solution in Pakistan with latest features and total integration, it uses 'always on' or 



'never down' methodology running on multiple LAN Servers, it is based on open CTI architecture, i.e. standards based as opposed to proprietary, closed-box technology and because it is totally and tightly integrated, i.e. ACD, IVR, CTI, Voice Recorder and MIS Reporter, all modules with single administration and reporting interface.

"It is a moment of great pride for Pakistan because this is first time a Pakistani technology company has been acknowledged by a world technology leader in the area of call center solutions. This type of exposure in the international IT and Telecom market is bound to result in good things for Pakistan in the future," said Nadia Rauf, In charge of Marketing at ZRG International. "This event has certainly helped in raising Pakistan's profile in the international telecom solutions arena", she added.

ZRG call center success story on Intel Corporation's web site can be downloaded from

ZRG is a fast growing telecom solutions company with a strong focus on customer interaction and contact management solutions. ZRG holds a leadership position and an excellent reputation in the call center market in Pakistan. ZRG solutions are installed at the largest and the busiest call centers in the country including the largest cell phone company, the largest oil marketing company and at 8 out of 13 major banks that are using call center solutions. Specializing in the convergence of information and communication technologies, ZRG expertly integrates information stored in databases and desktop applications with multiple channels of communications such as telephone, fax, email, SMS and the Web. ZRG provides a wide range of telecom solutions on a turnkey basis for standards-based LAN environment on Intel architecture, providing next generation call handling solutions and capabilities in a very cost-effective and highly scalable way.

ZRG offers solutions that are designed to improve and enhance business communications and information dissemination processes through more advanced, quicker and cost-effective ways and means. These solutions help businesses to offer more value and services, reduce costs, automate repetitive tasks and enhance quality of their customer services. The customized and turnkey solutions are backed by a team of call center and telecom professionals with in-depth technical knowledge, demonstrated capabilities and a vast experience in dealing with contact center related issues such as PSTN issues, UAN, 0800, ISDN-PRI, PABX, ACD, IVR, Recorder and CTI. For more information, visit


Chaudhry Mukhtar Ahmad, Senior Vice President of Islamabad Chamber of Commerce & Industry (ICCI) has criticized the Government's decision to utilize 95 million US fund for import of 0.5 million tons of wheat to meet Pakistan's food requirement during fiscal year 2003-04 and stabilize domestic prices.

He stated that the Wheat Disposal Committee (WDC) has estimated wheat shortfall of 0.638 million tons during the current fiscal year. This shortfall has been calculated on the basis of 2.5 percent increase in annual growth of population against the generally stated estimate of 2.1 percent increase in annual population. Also, WDC fears that the private sector stockiest of wheat would release this stock at the time of wheat shortage and indulge in profiteering in prices. The Ministry of Food and Agriculture has urged the government to withdraw 25 percent import duty on the commodity to reduce C&F cost.

Against this background, Mukhtar Ahmad has emphasized that the government should take stern measures to control and reduce population which is being estimated between 2.1 percent and 2.5 percent growth per annum. This is a high figure of population growth and cannot be sustained by Pakistan's economy.


Oracle Corp. (NASDAQ: ORCL) announced that Credit Suisse and LION bioscience are among many new organizations implementing Oracle Collaboration Suite. These customers and others are benefiting from Oracle Collaboration Suite features such as improved security, Web conferencing, e-mail, file and search capabilities and total cost of ownership savings.



Oracle also continues to see organizations migrate from Microsoft Exchange to Oracle Collaboration Suite. Bahrain Defense Force (BDF) Hospital migrated earlier this year to benefit from cost savings and other efficiencies that result from leveraging an integrated IT infrastructure. In addition, the Royal Commission for Jubail and Yanbu migrated to improve its capability to securely enforce government policy at a reduced cost.


In a statement to the press Mr. Zubair Ahmad Malik, President of Islamabad Chamber of Commerce & Industry (ICCI) has urged the government to make radical reduction in the utility rates in order to boost productivity and enable our industrial units to be competitive in the international market. The lack of drastic action to reduce the power tariff is causing closure of several industrial units and increasing unemployment in the country, Malik pointed out.

Malik said that the government appointed a Task Force on power tariff, but its report has not been released to the public. The task force appears to have made recommendations for a drastic reduction in power rates. The government has come up with reduction in power rates which are insignificant and would not provide the necessary relief to the industrial consumers, despite the fact that more than 25 percent energy is utilized by the industrial units and their closure can be a serious loss of revenue to the government.


Project Management Institute (PMI), USA has recognized the efforts of Suhail Iqbal, PMP in spreading awareness about the discipline of project management in Pakistan and honored him by appointing him Regional Mentor for Asia. His appointment was announced at PMI HQ USA by Ida Beal Harding, PMP who heads PMI Chapter Leadership Development and Excellence Committee.

Suhail Iqbal played a key role in introducing the latest techniques of project management in the country and managed to establish first chartered chapter of PMI in Islamabad. Subsequently chapters are coming up in Karachi, Lahore and Faisalabad and membership of Islamabad chapter alone has risen from a mere five to over 80 within a short period of one year.


Allianz EFU Health Insurance participated in the National Human Resource Conference recently held at Karachi. The participation was aimed at sharing and discussing ideas and strategies with others at the conference, which will support the Company in further elevating and evolving its human capital.

The conference was attended by a large number of Human Resource Managers and Development Practitioner from across the city who are involved in strategic planning and decision-making.

The company recognizes the fact that a well-trained and qualified human capital is a backbone of the company and it is imperative that it should be managed, appropriately. Allianz EFU dynamically applies its global insights on issues involving HR Strategic Planning, Human Capital and Performance Management in its operations.

In order to motivate its employees with multitasking capabilities, Allianz EFU addresses their needs by facilitating maximum opportunities for development and growth.

Allianz EFU is Pakistan's first and only specialized health insurance company. It is the only company that offers health insurance solutions to individuals, families, companies and voluntary groups. Allianz EFU Health Insurance is a joint venture between Allianz Group and EFU Group. Founded in 1890 in Germany, Allianz AG has 60 million clients in over 70 countries, with a board range of services via an international network of subsidiaries.


The Coca-Cola Company recently held a well attended Eid get-together for the media in a local hotel in Karachi as part of their golden jubilee celebrations. This is the 50th year of operations in Pakistan for the world's most famous brand.

Present on the occasion were Amer Pasha, Country Manager, Rizwan U. Khan, Public Affairs & Communications Manager and Ms. Shaheera Ikram, Brand Manager of Coca-Cola.

A Lucky Draw ceremony also took place to draw the winners under the Coca-Cola 'Read & Win' competition held earlier. A huge number of entries from all parts of the country were received in response to the competition published in the supplements that Coca-Cola had brought out in leading newspapers on its 50th anniversary.


His Highness the Aga Khan, Imam (spiritual leader) of the Shia Ismaili Muslims arrives in Islamabad at the start of an official visit to Pakistan.

During his stay, the Aga Khan will hold discussions with President Pervez Musharraf, Prime Minister Mir Zafarullah Khan Jamali and other senior government officials.

The Aga Khan is also expected to preside at the Convocation of the Aga Khan University in Karachi and to attend meetings of the University's Board of Trustees.




With a view to highlight achievements and remember their exemplary role in the society, CMC has announced its plan to host a series of "Memorial Lectures" relevant to the services of outstanding personalities in Pakistan. These qualitatively unique and extraordinary lectures will be organised on a monthly basis starting from the year 2004 and will coincide with either the birthdays or death anniversaries of personalities such as Shoukat Mirza, Shahid Hamid Malik, Akhter Hameed Khan, Azhar Malik, A.B.S. Jafri, Justice (R) Durab Patel, Ali Imam and many other renowned celebrities that are no longer among us.

Giving further details of this very prestigious programme, Syed Jawaid Iqbal, President of CMC and the man behind this project said, "The idea is to refresh and recognize the role played by such people in the minds of general public, specially the younger generation, so that the value of honesty and good work in the society is not only reestablished but also more people are encouraged to follow these outstanding leaders".

"Each session will be addressed by two eminent speakers on the subject followed by comprehensive Q&As. At the end of the year all the material will be edited, compiled and printed in a book shape," Jawaid added.