'never down' methodology running on multiple LAN
Servers, it is based on open CTI architecture, i.e. standards based as
opposed to proprietary, closed-box technology and because it is
totally and tightly integrated, i.e. ACD, IVR, CTI, Voice Recorder and
MIS Reporter, all modules with single administration and reporting
"It is a moment of great pride for Pakistan
because this is first time a Pakistani technology company has been
acknowledged by a world technology leader in the area of call center
solutions. This type of exposure in the international IT and Telecom
market is bound to result in good things for Pakistan in the
future," said Nadia Rauf, In charge of Marketing at ZRG
International. "This event has certainly helped in raising
Pakistan's profile in the international telecom solutions arena",
ZRG call center success story on Intel
Corporation's web site can be downloaded from http://www.intel.com/network/csp/pdf/8853cs.php
ZRG is a fast growing telecom solutions company
with a strong focus on customer interaction and contact management
solutions. ZRG holds a leadership position and an excellent reputation
in the call center market in Pakistan. ZRG solutions are installed at
the largest and the busiest call centers in the country including the
largest cell phone company, the largest oil marketing company and at 8
out of 13 major banks that are using call center solutions.
Specializing in the convergence of information and communication
technologies, ZRG expertly integrates information stored in databases
and desktop applications with multiple channels of communications such
as telephone, fax, email, SMS and the Web. ZRG provides a wide range
of telecom solutions on a turnkey basis for standards-based LAN
environment on Intel architecture, providing next generation call
handling solutions and capabilities in a very cost-effective and
highly scalable way.
ZRG offers solutions that are designed to improve
and enhance business communications and information dissemination
processes through more advanced, quicker and cost-effective ways and
means. These solutions help businesses to offer more value and
services, reduce costs, automate repetitive tasks and enhance quality
of their customer services. The customized and turnkey solutions are
backed by a team of call center and telecom professionals with
in-depth technical knowledge, demonstrated capabilities and a vast
experience in dealing with contact center related issues such as PSTN
issues, UAN, 0800, ISDN-PRI, PABX, ACD, IVR, Recorder and CTI. For
more information, visit http://www.zrg.com.
R&D ESSENTIAL FOR ACHIEVING SELF-SUFFICIENCY IN
Chaudhry Mukhtar Ahmad, Senior Vice President of
Islamabad Chamber of Commerce & Industry (ICCI) has criticized the
Government's decision to utilize 95 million US fund for import of 0.5
million tons of wheat to meet Pakistan's food requirement during
fiscal year 2003-04 and stabilize domestic prices.
He stated that the Wheat Disposal Committee (WDC)
has estimated wheat shortfall of 0.638 million tons during the current
fiscal year. This shortfall has been calculated on the basis of 2.5
percent increase in annual growth of population against the generally
stated estimate of 2.1 percent increase in annual population. Also,
WDC fears that the private sector stockiest of wheat would release
this stock at the time of wheat shortage and indulge in profiteering
in prices. The Ministry of Food and Agriculture has urged the
government to withdraw 25 percent import duty on the commodity to
reduce C&F cost.
Against this background, Mukhtar Ahmad has
emphasized that the government should take stern measures to control
and reduce population which is being estimated between 2.1 percent and
2.5 percent growth per annum. This is a high figure of population
growth and cannot be sustained by Pakistan's economy.
CREDIT SUISSE RELY ON ORACLE
Oracle Corp. (NASDAQ: ORCL) announced that Credit
Suisse and LION bioscience are among many new organizations
implementing Oracle Collaboration Suite. These customers and others
are benefiting from Oracle Collaboration Suite features such as
improved security, Web conferencing, e-mail, file and search
capabilities and total cost of ownership savings.
Oracle also continues to see organizations migrate
from Microsoft Exchange to Oracle Collaboration Suite. Bahrain Defense
Force (BDF) Hospital migrated earlier this year to benefit from cost
savings and other efficiencies that result from leveraging an
integrated IT infrastructure. In addition, the Royal Commission for
Jubail and Yanbu migrated to improve its capability to securely
enforce government policy at a reduced cost.
UTILITY RATES MUST BE SUBSTANTIALLY REDUCED
In a statement to the press Mr. Zubair Ahmad Malik,
President of Islamabad Chamber of Commerce & Industry (ICCI) has
urged the government to make radical reduction in the utility rates in
order to boost productivity and enable our industrial units to be
competitive in the international market. The lack of drastic action to
reduce the power tariff is causing closure of several industrial units
and increasing unemployment in the country, Malik pointed out.
Malik said that the government appointed a Task
Force on power tariff, but its report has not been released to the
public. The task force appears to have made recommendations for a
drastic reduction in power rates. The government has come up with
reduction in power rates which are insignificant and would not provide
the necessary relief to the industrial consumers, despite the fact
that more than 25 percent energy is utilized by the industrial units
and their closure can be a serious loss of revenue to the government.
PAKISTANI APPOINTED AS PMI REGIONAL MENTOR FOR ASIA
Project Management Institute (PMI), USA has
recognized the efforts of Suhail Iqbal, PMP in spreading awareness
about the discipline of project management in Pakistan and honored him
by appointing him Regional Mentor for Asia. His appointment was
announced at PMI HQ USA by Ida Beal Harding, PMP who heads PMI Chapter
Leadership Development and Excellence Committee.
Suhail Iqbal played a key role in introducing the
latest techniques of project management in the country and managed to
establish first chartered chapter of PMI in Islamabad. Subsequently
chapters are coming up in Karachi, Lahore and Faisalabad and
membership of Islamabad chapter alone has risen from a mere five to
over 80 within a short period of one year.
Allianz EFU Health Insurance participated in the
National Human Resource Conference recently held at Karachi. The
participation was aimed at sharing and discussing ideas and strategies
with others at the conference, which will support the Company in
further elevating and evolving its human capital.
The conference was attended by a large number of
Human Resource Managers and Development Practitioner from across the
city who are involved in strategic planning and decision-making.
The company recognizes the fact that a well-trained
and qualified human capital is a backbone of the company and it is
imperative that it should be managed, appropriately. Allianz EFU
dynamically applies its global insights on issues involving HR
Strategic Planning, Human Capital and Performance Management in its
In order to motivate its employees with
multitasking capabilities, Allianz EFU addresses their needs by
facilitating maximum opportunities for development and growth.
Allianz EFU is Pakistan's first and only
specialized health insurance company. It is the only company that
offers health insurance solutions to individuals, families, companies
and voluntary groups. Allianz EFU Health Insurance is a joint venture
between Allianz Group and EFU Group. Founded in 1890 in Germany,
Allianz AG has 60 million clients in over 70 countries, with a board
range of services via an international network of subsidiaries.
COCA-COLA HOSTS EID GET-TOGETHER FOR MEDIA
The Coca-Cola Company recently held a well attended
Eid get-together for the media in a local hotel in Karachi as part of
their golden jubilee celebrations. This is the 50th year of operations
in Pakistan for the world's most famous brand.
Present on the occasion were Amer Pasha, Country
Manager, Rizwan U. Khan, Public Affairs & Communications Manager
and Ms. Shaheera Ikram, Brand Manager of Coca-Cola.
A Lucky Draw ceremony also took place to draw the
winners under the Coca-Cola 'Read & Win' competition held earlier.
A huge number of entries from all parts of the country were received
in response to the competition published in the supplements that
Coca-Cola had brought out in leading newspapers on its 50th
AGA KHAN'S VISIT TO PAKISTAN
His Highness the Aga Khan, Imam (spiritual leader)
of the Shia Ismaili Muslims arrives in Islamabad at the start of an
official visit to Pakistan.
During his stay, the Aga Khan will hold discussions
with President Pervez Musharraf, Prime Minister Mir Zafarullah Khan
Jamali and other senior government officials.
The Aga Khan is also expected to preside at the
Convocation of the Aga Khan University in Karachi and to attend
meetings of the University's Board of Trustees.
CMC ANNOUNCES 'MEMORIAL LECTURES'
With a view to highlight achievements and remember
their exemplary role in the society, CMC has announced its plan to
host a series of "Memorial Lectures" relevant to the
services of outstanding personalities in Pakistan. These qualitatively
unique and extraordinary lectures will be organised on a monthly basis
starting from the year 2004 and will coincide with either the
birthdays or death anniversaries of personalities such as Shoukat
Mirza, Shahid Hamid Malik, Akhter Hameed Khan, Azhar Malik, A.B.S.
Jafri, Justice (R) Durab Patel, Ali Imam and many other renowned
celebrities that are no longer among us.
Giving further details of this very prestigious
programme, Syed Jawaid Iqbal, President of CMC and the man behind this
project said, "The idea is to refresh and recognize the role
played by such people in the minds of general public, specially the
younger generation, so that the value of honesty and good work in the
society is not only reestablished but also more people are encouraged
to follow these outstanding leaders".
"Each session will be addressed by two eminent
speakers on the subject followed by comprehensive Q&As. At the end
of the year all the material will be edited, compiled and printed in a
book shape," Jawaid added.