an exclusive interview with Veqar ul Islam, Country General Manager,
Veqar ul Islam joined NCR
Corporation in 1985 as a Sales trainee. He is currently working as
Country General Manager, Pakistan. He holds a Master's degree in
Commerce from Karachi University. Organizing an IT week in the
country, first event of its kind in Pakistan was his brain child. He
has been instrumental in growing NCR operations in Islamabad up to
five times during his stint as Branch Manager. As General Manager, he
has been involved in few of the largest IT projects in the history of
Pakistan by elevating NCR Pakistan as a major IT company not only in
Pakistan, but also within NCR Corporation.
As Pakistan accelerates its efforts to grow the IT
sector, it is important that we develop references and success stories
which need to be told, marketed and replicated. NCR's Center of
Expertise is a success story, it is a major break through and the
start we have been looking forward. I strongly believe that if
Pakistan's drive and efforts to be a global player in the IT arena are
to succeed, than all the stakeholders have to play their part fairly
and in a concerted manner. We need to expand the market, bring more
players and work out plans to make the best use of all the resources
available in Pakistan.
NCR Corporation is the first major IT
multinational, which has decided to use Pakistan as a regional hub for
projects in the region. NCR Pakistan has been awarded the status of a
Center of Expertise for the Middle East Africa region of NCR
Corporation in Data Warehousing. This Center is fully operational and
is currently engaged in major projects in the Gulf region. This is a
great success story for Pakistan. While Pakistanis will get the
opportunities to implement projects in different countries, it will
also establish Pakistan as a leader in the field of Data Warehousing.
The added advantage is that Pakistan will be able to earn foreign
NCR's data Warehousing technology is enabling
companies around the world and in Pakistan, to make better, informed
and lasting decisions. It provides a unique opportunity to turn the
data into information, information into knowledge and knowledge into
relationship. Companies of the new millennium want to use the vast
amount of information, at their disposal, to serve each customer as an
individual intimately, knowledgeably, cost effectively and securely.
NCR technology and solutions help thousands of companies to achieve
NCR enables companies the world over to reach
millions of customers. Whether these transactions and interactions
take place across the counter, by telephone, at a kiosk or at an ATM
and over the internet, NCR is there with hardware, software and
solutions that make these interactions easier, more convenient and
more relevant to customers.
NCR combines this unprecedented level of customer
reach with powerful data warehousing solutions that help in better
understanding information and serving each customer individually. This
helps the companies in building new levels of brand loyalty and trust,
and serve more customers in better ways than ever thought possible.
We have continued our success with Self Service
Solution offering and enjoy major share of the market. We are all set
to further diversify our solution offering in Pakistan. This includes
for the first time cash acceptance machines and deployment of kiosks
which can be effectively used for making utility bill payments — a
major area of concern all over Pakistan. Lately our Data Warehousing
and Call Center business has gained further momentum but we continue
to make efforts in creating greater market for these products in
Pakistan. We have been successful to a large extent.
In my opinion, the single largest contribution NCR
has made, towards promotion of IT in Pakistan, is the agreements with
six top universities of Pakistan to start Data Warehousing courses.
The entire investment, including hardware, software, course
development and training within and outside Pakistan, has been made by
the Teradata division of NCR to develop skill in this fast growing
field within the industry.
Yet another contribution of NCR is the commencement
of IT Excellence Awards in Pakistan. These awards are aimed at
recognizing the outstanding efforts of IT professionals and motivating
the new entrants across the country to try to achieve excellence in
the IT field.
To conclude, I would like to say that doing
business in Pakistan is not the sole motive of NCR. We have been
operating in the country for over half a century which itself is the
largest display of our commitment to Pakistan. We strongly believe
that unless the country is able to produce qualified and skilled
people in IT, use it in core industries, even the best available
hardware and software will be of no consequence. It is the people not
the hardware or software which matter.