JAMIL JANJUA is
the Chief Executive Officer of TCS, one of the pioneers and a major
courier service operator in Pakistan. His career itinerary comprise a
solid aviation background dating back to 1967 when he joined the then
newly established Training Academy of the national flag carrier PIA. He
became a commercial pilot in 1969 and clocked 5,000 plus flying hours
piloting Boeing 707, Fokker and Twin Otter aircraft and co-piloting
Boeing 747 for the national flag carrier PIA between 1969 to 1981. After
being grounded by the airline on medical grounds, Janjua then 33, year
young utilized the time to his upgrade organizational and management
skills completing a number of courses in the US, UK and elsewhere. He
joined TCS in 1986 as Operation Manager and moved up to become its Chief
Operating Officer only to get release from it in 1996 and joined British
Council Karachi a few months later in 1997 and remained associated with
it till 2001. He helped set-up Management Development Centre for the
Council. He was offered to re-join TCS and joined it once again as Chief
Operating Officer in May 2001 and was made its CEO about six months
What has been the impact of the courier service on the business and
corporate sector in Pakistan?
has helped expedite the flow of communication be it personal, business
or corporate and in the process has helped improve the economy by
providing an efficient, reliable, dependable choice to people in a
country reeling from a postal service which was in complete disarray. It
has helped the business and corporate sector as well as the banks and
financial institutions to ensure timely delivery and pick-up of trade
documents, cheques, LCs, samples and a whole range of other documents
and parcels, both within and outside the country to expedite
Has it also helped improved the postal services?
started its operations in Pakistan in 1983 primarily as a sister company
of DHL to help manage its local operations. Though TCS parted ways with
the DHL soon afterwards and while the two are different entitles at
present, the emergence of the courier service operators has brought in a
healthy competition to helped Pakistan Post Office improve its services.
The absence of competition prior to the emergence of courier operators
resulted in slackened performance of the Post Office to a point where it
had lost almost all its credibility. Today the Post Office is aware of
the growing demand for quality service and has also taken many measures
to better its service.
What's the volume of courier traffic in Pakistan?
an average the TCS alone is handling some 100,000 pieces of
shipments/deliveries everyday within the country and since its enjoying
about 60 per of the market share the total flow of courier traffic in
the country is estimated at over 200,000 pieces. Besides numerous small
operators whose business is restricted to services within a certain city
or just to a few cities there are about a dozen major operators serving
the local market. The international courier traffic from Pakistan is
estimated at around 1,500 pieces per day, about one-fifth of which is
shared by the TCS. We have affiliation with such giants as DHL and Fedex
in the US, OCS in Japan, TNT in the UK and Aramex in the Middle East to
provide our customers with the best possible service.
The Pakistan Postal Service floated a warning against using courier
service in the print media earlier this year. Tell us about it.
postal service here are still governed by an antiquated Post Office Act
of 1898 which stipulates that picking up the mail was the sole
prerogative of the Post Office. The law has been changed in the UK
itself. An important aspect of the antiquated law is that it fails to
provide and adequate definition of 'letter.' The courier operators in
Pakistan are not picking up 'letters' in the first place- they are
picking up documents as mentioned on forms filled by the people. In any
case, in the changed world of today the law should be made realistic.
Instead of threatening the people by initiating an action for using a
courier service, the Post Office should work with courier operators as a
partner and upgrade its services. Certainly, courier delivery costs more
than that charged by the post office but it does offer value for money,
they charge premium price for premium service.
Has anyone challenged the action taken by the Post Office?
Trust, a consumer protection advocacy group was the first to challenge
the measure resorted to by the Pakistan Post Office. It argues that the
move not only undermines consumer rights but is also not conducive for
business. In addition, a number of courier operators including TCS has
filed suits in the Sindh High Court, both in individual as well as
What has been the impact of internet on the courier business?
has certainly taken away a substantial volume of business from the
courier copies due primary to reduction in flow of hard copies. However,
the internet has also created new markets as merchandise and goods
bought on-line are delivered by the couriers. The negative impact has
thus been neutralised by the positive.