Human resource is an important value-added asset of
the organization that can't be neglected. The main feature that
distinguishes the human asset from other type of the assets is that, the
productivity and the efficiency of those assets depend on how well these
assets are utilized by the available human resource within the
organization. People are the key to success in any business. They can
make or break it. The strength of any organization is its people. If
they are attended to properly by recognizing their talents, developing
their capabilities and utilizing them appropriately. Organizations are
likely to be dynamic and can grow fast.' Human resources are the
appreciating assets because it could be appreciated through training and
development. Ultimately the varieties of tasks in any organization have
to be accomplished by the people.
No matter what type of organization it is, the
success depends upon the people we hire. Management today more than ever
before must seek ways to help human resource become more productive and
result - oriented. Understanding the people is a powerful management
tool to command them. We must understand people, what they want and how
they are apt to act and react.
Satisfied human resource is the group of committed
people engaged productively for mutual benefits. Increased job'
satisfaction is important for its humanitarian value and for its
financial benefit for the organization. Employees with higher job
O care about the quality of their work
O are more committed to the organization
O are more productive
There are two assumptions about job dissatisfaction.
Job dissatisfaction may be unidimensional and an employee is satisfied
or dissatisfied with his/her job and it could be a multidimensional,
that is, employee may be more or less satisfied with their job,
supervisor, pay, workplace etc. Whenever there is a greater
dissatisfaction, greater is the motivation to quit. Following factors
influence Job satisfaction.
Employees are more satisfied when they have challenging opportunities at
work. This includes chances to participate in interesting projects and
jobs with increased responsibility. Unlike physical resources, human
resources have the capability of spending to infinity. Human beings also
have a desire to grow and develop professionally. Development of their
capabilities keeps them to be psychologically vital. Nothing demotivates
people faster than lack of challenge.
Selection of right man for the right job depends on education, skills,
one's mental attitude, personality and interest. Unsuitable employees
are not only non-productive but a source of embarrassment to their
colleagues and supervisors. Their attitude reduces productivity. If one
comfortable with a job then he can generate more in terms of work. Thus
those organizations which understand the nature of the capabilities
required for performing different challenging tasks within the
organizational context are in a better position to avail the
capabilities of their workforce.
When negative stress is continuously high, job satisfaction is low. Jobs
are more stressful if they interfere with the employee's personal lives
and are a continuing source of worry or concern. In this era of
downsizing and restructuring, many employees' fear for their jobs and
the degree of job insecurity increases. Organizational outcomes
associated with stress include turnover, absenteeism and a decrease in
job performance. Consider employees as an end not as a means to achieve
Employees are more satisfied when their managers are good leaders. This
includes motivate employees to do a good job and strive for excellence.
Factors which compel or prompt the employees of an organization to
deliver their best and to contribute towards its progress are company's
culture and environment, which are created by and pursued through,
dynamic leadership. Leader should be of high integrity, energy and
enthusiasm, which have necessary managerial and professional skill to
inspire a group of an organization to set high goals and their
achievement willingly. Managers should motivate all the employees to
seek the highest levels of performance and promotability within each
Major reason for dissatisfaction for employees is not knowing what's
expected of them. People need clear goals and high standards. it is
important for the dynamic organization to ensure that its people are
capable of doing the variety of tasks associated with their positions.
Some of these tasks may be prescribed, well understood and well defined,
whereas others may not be all that clear and employees themselves may
have to identify them. Employees are more satisfied when their entire
workgroup takes pride in the quality of its work. To met certain work
standards some times training is crucial and investing in training that
meets the specific needs of employee will always increase productivity
Employees are more satisfied when they feel they are rewarded fairly for
the work they do. Consider employee's responsibilities, the efforts they
have put forth, the work they have done well and the demands of their
jobs. It is also very important to realize that people want much more
from a job than just financial gain. In dealing with them we have every
right to expect each employee to earn his wages, cover his share of
overhead expenses, contribute to overall profit and help business grow
and develop. Organizations are much interested to invest in machinery,
equipment or new business strategy but when it comes to retain an
employee, the volume of his investment in wages or salary, fringe
benefits, bonuses and retirement benefits over the years, they would
consider it as an expenditure rather than investment as they consider
for other assets. Wages must be competitive to avoid the chance of
over-paid or under-paid. These both situations are not a healthy sign
for the growth of an organization.
Employees are more satisfied when they have adequate freedom and
authority to do their jobs and when the organization allows employees to
have input on decisions that will effect them and always invite
employees to offer their opinion and become an active participant, when
they establish work goals but let the employees determine how they will
achieve those goals.
It is amazing to know what people will do if they
feel valuable in their organizations. Organization's success could be
determined by the management's ability to elicit extraordinary
performance from people. Employees are appreciating assets as they
increase in value over the time. There is a quotation that" a great
work place is one" where you trust the people you work for, have
pride in what you do and enjoy the people you work for". Now when
even the survival of organizations has become a challenge in the face of
international competition, their growth may only be accomplished, if the
human resources available to the organization are trained, developed and
motivated to meet the new challenges.
Our country is short of skillful persons and there is
a glut of unskilled educated youth. This state has been created by the
non-availability of vocational guidance institutions in the country.
Lack of investment in human resources contribute a great deal to the
disintegration of the organization. Entrepreneurs are willing to invest
huge amount in machinery, equipment and building but they are reluctant
to invest in human resource. " Why gamble with human resources when
we wouldn't think of gambling with investment in other areas"? .
Human resource is scarcely receiving any attention in our industrial and
business society today. There are obviously many other reasons causing
impediments, some of them must be extraneous, but contribution made by
the human resources is a factor, which may overcome these other barriers
in the progress of organization.
*The author is currently
working as a lecturer in the Department of Management Science at Isra