All customer mania stricken countries have national
quality award given to the best organisation in quality systems every
In India it is Rajiv Gandhi quality award., Canada
has the corporate excellence award of Canada, The European have their
own quality award which Americans don't like, Singapore and Malaysia has
national quality award for the firms which believes in, right the first
time, right all the time. Americans have Malcolm Baldrige National
Quality Award(MBNQA) for organizations that excel in having quality
system in their managerial set up where Customer Satisfaction is the
major focus. Thanks to our Bureaucrats and Technocrats in Islamabad we
don't have any such Quality award, rather we have Nigar Award for best
films and songs like Kapray pahan kur jaon kahan or Asi to Jana Bilo de
ghar and like.
Japanese organizations look towards getting
Dr.Demmings award, Demming was quality guru who impressed Japanese with
his statistical process control more than he could convince fellow
Americans. Demming Quality Philosophy revolves around 14 points.
basically it is 13 points vision since 13 is considered as un lucky so
he made it 14.
Malcolm Baldrige National Quality Award is an annual
award to recognize U.S organizations for performance excellence. The
award promotes sharing of information on successful performance
strategies, competitiveness etc. Currently there are three categories:
manufacturing, service and small business. Two awards may be given each
year in each category. The core values and concepts are embodied in
seven categories with a total score of 1000 points. Namely. Leadership
110 points maximum out of 1000 points, strategic planning 80 points
maximum, customer and market focus 80, Information and analysis 80,
Human resource focus 100, Process management 100 and Business results
highest 450 points that could be scored out of total 1000 points.
The Business Results category examines the company's
performance and improvement in business areas like customer
satisfaction, financial and market place performance, human resource
results, supplier and partner performance, and operational performance.
One thing good about Marketing Association of
Pakistan (MAP) is it is vibrant and sends waves, last year it give
quality resembling awards to Kohinoor Weaving Mills, Sitara Chemicals
Industries, Rafhan Maize Products, Millat Tractors, Thal Jute and Orix
Leasing Pakistan. Based on their wisdom they have proposed Quality award
criteria for Pakistani consumption, with following score board.
Corporate governance 15%, Strategic direction and
leadership 25%, Customer and Market focus 20%, Human resources focus
20%, Operation Management 7.5%, Risk Management 5%. Only ISO certified
firms would be eligible for participation. For Bureaucrats who matter,
the proposed award is good food for thought. Adopt it if you can and
call it Jinnah Quality award.
CHANGE OF GUARD
AT TEXTILE INSTITUE OF PAKISTAN:
MAZDAK a nom de plume of ex president of TIP (Irfan Hussain) enters
Shakeel Ahmed as new president( another batch mate of Gen.Musharraf)
equally talented who brings rich experience of management as an ex
director of Finance of Pakistan Steel.
Mr Irfan Hussain also ex director of finance of PS
played a major role in changing the face of the Textile Institute.
Previously housed in an old building near Nursery the Institute has been
shifted into new sprawling Campus near Dhabeji with all the facilities.
TIP has great future and if worked with passion the Institute could also
have Textile Engineering and Materials Science etc. The institute would
be doing a great service if it tries to solve technical problems being
faced by the textile industries. Research is the direction it should
address plus it can develop excellent professional development center
being located close to so many factories in Port Qasim area. It all
depends on the new CEO how he can bring new blood for a better deal.
No-ta be-ne is latin word meaning take notice or note