IRFAN ALI KHAN---DIRECTOR GENERAL PTCL
Irfan Ali Khan is the Director General, Pakistan
Telecommunication Corporation Limited (PTCL) Operations for Sindh and
Balochistan. He has been serving the Organization in various capacities
for over 3 decades. He started his career as Assistant Divisional
Engineer with Telegraph and Telephone (T&T) Department in 1965 and
was promoted as Divisional Engineer (DE) in 1967. In 1968 he proceeded
to Germany and the United States for higher training in the field of
Satellite Communication from where he was deputed in Saudi Arabia. On
his return in 1992 he was posted as the Director of Karachi
Telecommunication Region (KTR). He also served as General Manager OTR
Islamabad and STR in 1998. When the camp office of the PTCL was
established in 1999 at Karachi, he was appointed as the Director
General, Sindh Balochistan.
Irfan Ali Khan did his BE from NED University Karachi. He is an
outstanding engineer. He specializes in various telecommunication
disciplines and carries the distinction of introducing CFMS all over the
country to his credit.
By AMANULLAH BASHAR
Sep 10 - 16, 2001
PAGE: Monopoly status of the PTCL will come to an
end in the year 2004 which means an onslaught is in the store from the
private sector, how the PTCL is going to face that influx of the
telecommunication companies in Pakistan.
IRFAN: Under the law, PTCL will not be able to
enjoy the monopoly status from the year 2004 and private companies will
be allowed to provide telephone connections like PTCL. In order to
combat the challenges, the PTCL is working for bringing improvement in
its systems and customer services.
PAGE: Would you like to identify areas where steps
have been taken for improvement of the system and satisfaction of the
IRFAN: Out of the total revenue generated by
PTCL, 80 per cent revenue comes from the corporate sector which is
estimated 20 per cent of the total customers in Pakistan. The 80 per
cent domestic customers pay the remaining 20 per cent revenue. With the
opening up doors for the private sector means that they would certainly
try to capture the valued 20 per cent customers from the corporate
sector. In order to retain that value segment of the customers, PTCL is
taking every care including provision of the Optic fiber links, which
offer tremendous options to the customers. He however said that the
process of modernization and up-gradation being carried out in PTCL is
the part of the privatization of the company to attract the investors in
Recently, President of Pakistan inaugurated the
project of Optic fiber link between three major cities i.e. Quetta,
Sukkur and Shikarpur, that was the part of modernization programme of
the PTCL. With the provision of Optic fiber facility, the people
especially in the interior of Sindh have access to a system, which has
greater options not only for the voice but also for Internet users. The
use of Information Technology which, is the need of the hour has been
increased with a tremendous pace in the interior of Sindh and
Balochistan. This is an error free system and removes faults with
builtin self healing system.
PAGE: PTCL did not publish Telephone Directories
for the last 5 years, what was the reason, as keeping the customers
update with the latest directories is the professional obligation of the PTCL.
IRFAN: Unfortunately, the telephone directory
could not be published due to various reasons which include eruption of
differences between PTCL and the Pakistan Printing Press and of course
due to some uncertainties in the previous governments. Now that
differences have been over and we have started distribution of
directories to the valued customers. In Karachi PTCL have around 8 lakh
of customers while the total number of directories is around 6 lakh.
However, distribution of directories will be made in such a manner that
every valued customer will have his directory. Under the system those
clients from the corporate sector having ten or more telephones in one
office will be provided one directory which would be sufficient to meet
their requirement. Under this procedure, the number of directories
published would be more than enough, he observed.
PAGE: Lahore region is another area which PTCL
directory has not been published for many years. When the people of
Lahore will get their new PTCL directory?
IRFAN: The publication of directory for Lahore
region is also under process and the PTCL customers would also be
provided the directory very soon. He said that not only the directories
but the PTCL has also undertaken the task to prepare the CD Pakistan
which will be give the detail of the telephone users of the entire
country. Database for CD Pakistan has already been completed and the CD
will soon be made public.
PAGE: CD Pakistan would certainly attract the
attention of a large number of the customers, is there any possibility
to involve the private sector in preparing and marketing of the CD?
IRFAN: The PTCL is considering on this aspect
also and once the CD is completed, it may be offered to the private
sector to make and market CD Pakistan if the project gets a positive
response from the private sector, he said.