Dialogic woven into the
fabric of most people's daily lives
By SHABBIR H. KAZMI
Jun 12 - 18, 2000
Dialogic, an Intel company, was established in 1983 and public offer
was made in 1994. The name may sound new but its products are being used by many. Anil
Sabnis, Area Sales Manager, Southwest Asia recently visited Pakistan. Following are the
excerpts from an exclusive interview with PAGE.
Dialogic Corporation is the leader in the manufacture of open,
high-performance, standards-based, telecommunications and computer telephony (CT)
components. One uses systems built with Dialogic products reliably managing billions of
telephone, facsimile, and multimedia calls answered by computers over wireless and
wireline networks worldwide. Headquartered in New Jersey and with regional headquarters in
Japan, Singapore, Belgium, Argentina and People's Republic of China, Dialogic has sales
offices and technical support centres worldwide.
As we approached the end of one century and the beginning of another,
the communications landscape is changing faster than ever before. Voice mail, e-mail, fax,
cellular phones, pagers and PCs are now woven into the fabric of most people's daily
lives. Businesses concerned with the bottomline are demanding more effective and
economical ways to communicate. The next revolution in communications technology is the
convergence of once-separate voice and data networks. This convergence will produce an
intertwined landscape of data and voice communications, entertainment, and electronic
commerce over both public and private networks. These profound communication changes are
creating enormous market opportunities. The demand for equipment that enables convergence
will more than double annually over each of the next three years.
Computer Telephony (CT) is at the heart of convergence, combining the
power and functionality of computers with the most basic and universal communication tool,
the telephone. And no one creates CT components that integrate easily with standard, open
systems better than Dialogic. Designed for the global market, Dialogic products have
received approvals or are contained in approved systems in more than 60 countries
throughout the world. Millions of people use CT technology every day. For instance, CT
makes it possible to use a telephone to check bank balances, transfer funds, and pay
billsall without having to walk to a cash machine or speak to a customer service
CT also enables new types of services, like accessing voice, voice
mail, fax and other media using the telephone. A PC is used to send faxes from the
corporate LAN over the Internet making free local or long distance calls over a corporate
LAN, extranet, or the Internet The business world is beginning to recognize CT as the
sophisticated hardware and software bridge between voice and data networks. Voice and data
equipment vendors are increasingly turning to Dialogic, the global leader in CT, for
solutions that enable their service provider customers to offer converged
servicesvoice, Internet, data, and video trafficon their networks.
Dialogic hardware and software components power the most sophisticated
CT applications in the enterprise and public network. Dialogic customers have created a
wide variety of industry-leading communication solutions for multinetwork and wireless
applications like prepaid calling, follow-me services, two-way paging, voice-activated
dialing, voice mail, fax, and talking e-mail. Dialogic customers are also responsible for
robust Internet Protocol (IP) telephony applications such as conferencing, call center
integration, and Internet phones.
Fax processing automatically places information at fingertips in
seconds, routes an endless number of inbound documents electronically over LANs, and
offers powerful outbound notification and direct marketing capabilities. Dialogic fax
products range from the single-line board to the DM3 Fax Series which provides up to 32
channels of fax processing and an integral telephone network connection on a single board,
in a single slot. Fax products include both devices with and without integral telephone
network interfaces, offering more effective configuration and cost control. Dialogic high
line-count fax can support 60 or more lines of intelligent fax in a single chassis.
The Dialogic family of Fax productsthe industry's most
completeenables CT fax processing applications across the widest scale of systems
and services, spanning small workgroups to telephone company service nodes. Fax
broadcasting, fax store and forward, Internet fax, public telephone fax service bureaus,
and enterprise WAN/LAN fax servers are popular examples.
Technological innovation is the key to success in a converging
communication world. Recent Dialogic innovations include tools to enable the industry's
first open CT servers. The CT server represents a true communication breakthrough, letting
end users to choose the best applications and technology from the leading vendors and run
them on a single system that shares the underlying hardware.