DOLLAR EAST EXCHANGE
THE SERVICE YOU CAN TRUST
July 26 - Aug 1, 2010
World has turned into a global village as people are more frequently connected with each other for their various needs. Whether its higher education, treatment of patient or payment of immigration fee; Money has always changed hands, and while it changes hands it also changes in denomination, shape or currency. Significantly, we at Dollar East are aware that it also changes lives. We look beyond the immediate value of money and into the lives it cares and the bonds it nurtures. Just as you strive to work for a better living for your family and yourself, we strive to serve you better. When you remit your money through Dollar East Exchange, we ensure that you get the best value when it reaches your associates, loved ones or friends.
You cannot come home all the time, but Dollar East ensures that your money always does. Home Remittances are the lifeline for many families living in Pakistan and Dollar East make sure that they receive them in a secure and timely manner. The money that you send or receive is someone else's monthly expense, school fee, pocket money, gift or assistance. Dollar East has made arrangements with several international correspondents in many countries of the world, enabling the residents of that country to remit money to Pakistan. Dollar East has also signed agreements with renowned international money transfer companies.
Having a global reach, with a network of 200,000 agents across 190 countries and territories, money can be remitted with ease and convenience to Pakistan through MoneyGram, and can be collected from Dollar East network in Pakistan. With MoneyGram you're never far away from a fast and easy money transfer.
Coinstar Money Transfer provides an easy to use, reliable and cost effective way to send money to Pakistan. Coinstar provides over 23000 locations and operates in 143 countries worldwide. Money remitted through Coinstar, to Pakistan can be easily collected from Dollar East Branches.
Dollar East Exchange is one of the pioneers of foreign exchange Kerb Market in Pakistan. It was amongst the first companies to receive the license of money changer from the State Bank in 1992. Dollar East Exchange developed a unique customer focused work system that set it apart from its competitors, by virtue of its swift, trustworthy and superior level of services. The Company received exchange company license from State Bank of Pakistan when State Bank decided to establish exchange companies in 2002. Dollar East is one of the leading foreign exchange companies of Pakistan. It is an A-Category exchange company and offers full range of foreign exchange and international remittance products to its customers. The Company provides fast, convenient & reliable services in the field of International Money Transfer and Currency Exchange through various modes. Dollar East deals in the business of Telegraphic Transfer, Demand Drafts, Home Remittances and Currency Exchange.
Dollar East contributes towards the economic prosperity of Pakistan by bringing remittances from many countries of the world. These remittances are one of vital resources which bring economic prosperity to the country.
The Company has grown into many branches and offers quality services to its valued customers. With full range of foreign exchange services, Dollar East Exchange helps you to effectively manage your international payments with ease and efficiency. With a firm Commitment to be closer to your doorstep, Dollar East is currently running a network of 20 branches in 17 cities across Pakistan.
Dollar East promises trust. The products and services offered by Dollar East deliver superior value to the customers. Dollar East's commitment to customer satisfaction is its trademark and top priority which keeps it moving forward. We believe that this is the only way to be successful in our industry. We ensure our customers that their requirements are met competently, quickly and efficiently.
Customer care is at the heart of all activities at Dollar East Exchange. The Company looks at customer feedback in a more holistic fashion-gathering, consolidating, and analyzing all of its customer interaction information-that it was able to correct any inefficiency in services rendered. Now every customer can directly communicate with the senior management of the organization and register their complaints and suggestions. Dollar East management does not only provide the solution to the problems but also record the issues for continuous improvement purposes. The feedback is discussed in staff meeting and also helps to identify the training needs of the staff.
Customer service standards are developed and communicated to every level in the organization. The service standards serve as the basis of the services offered by Dollar East and the attitude and behavior basis of our team members. These standards need to be a part of the business fabric, and the management makes the standards something their people follow on a regular basis. The philosophy behind these standards is; we endeavor to greet people in the way we want to be greeted. The Company treats them with respect and renders the information that a customer needs to know regarding business.
WHY CUSTOMERS PREFER DOLLAR EAST
The customers enjoy various benefits from the services offered by Dollar East. These include:
> Safe Avenue for Money Transfer
> Competitive Exchange Rates
> An Established Name
> A Proactive and Efficient Service
> Total Security of Funds and Customer Information
> Wide Network of Branches
> Modern & Comfortable Branch Environment
> Competent, Courteous and Professional Staff
CORPORATE SOCIAL RESPONSIBILITY
Dollar East is a responsible corporate citizen. The company has a rich history of contributing to social welfare activities. It has established GIFT University in Gujranwala which is ranked among the frontline universities in the country. The University adheres to the policy that no talented student is deprived of the right to the higher education due to lack of finances. Roshni Homes Trust is another community welfare project founded by the company. This Trust provides best education, motherly care and home like environment to orphans and destitute children of the society.
BRANDS OF THE YEAR AWARD & INTERNATIONAL QUALITY CROWN AWARDS
In recognition of its quality of services and customer satisfaction, Dollar East Exchange Company has been recently bestowed upon the coveted International Quality Crown Award 2008 and Brand of the Year Award 2006 & 07 and 2008. Dollar East is the only Pakistani company which has received International Quality Crown Award 2008 in gold category in recognition of quality, leadership, technology and innovation, representing success for Pakistan in the Business World. These awards have greatly enhanced the image of Dollar East at national and international level.
ANTI-MONEY LAUNDERING AND KYC POLICY
From the very outset, swift, secure and superior services have been the hallmarks of Dollar East, backed by guiding principles of honesty, transparency and trust.
As a responsible corporate citizen, the company abides by all national and international laws with respect to the exchange of money to prevent fraudulent activities and laundering of money.
Dollar East has taken concrete steps to prevent money laundering and create a secure environment. The company has formulated and implemented KYC (Know Your Customer) Policy which acts as the foundation of Anti Money Laundering Activities. All these checks and balances have also been introduced to make Dollar East a reliable place, where the customers can carry out their transactions with complete peace of mind.
Money has, and will always keep changing hands. But our promise of swift, safe and reliable service will ensure that the company you entrust it with will always remain the same.