Apr 12 - 18, 2010

Founded in 1994, ZRG International is an ICT solutions company with a major focus on customer interaction solutions which includes CRM, Call Centers, IVR & Integration Services. We offer experience and innovation to help businesses manage customer relationship and achieve higher customer satisfaction and increased profitability. Backed by a team of experience-rich professionals, ZRG offers a full range of integrated and flexible turnkey solutions for efficiently managing activities in the marketing, sales and service operations of the telecommunication, finance, insurance, shipping, healthcare and other service organizations in the Middle East, Pakistan and Africa.

ZRG has a proven track record of introducing innovations and exciting new possibilities in the customer communication areas. Our line of solutions cover all aspects of customer communication including customer contact center, CRM application suite, quality assurance suite, call center management tools, self-service automation tools, campaign management and teleconferencing. Our solutions are deployed at mission critical contact centers that are being used to provide information, assistance and services to millions of users each day through live agent and self-service based applications.

ZRG has an experienced and knowledgeable team capable of quickly designing and adding tailor-made features in our solutions for site-specific requirements. By using open standards systems, specifications and protocols, we ensure maximum flexibility and future growth of our solutions. We use innovative techniques to deliver latest features and integration capabilities in a most cost-effective manner. Our deployment team has successfully completed all our projects well before the deadlines.

Every day, on every project, we deliver value through our accumulated technical knowledge and project management skills. Our expertise delivers immediate benefits to our clients with cost and time savings. Our solution delivers increased operational efficiency and staff productivity to our valued clients. This is what we do. We deliver beyond expectations.