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Dollar East Exchange — The service you can trust

World has turned into a global village as people are more frequently connected with each other for their various needs. Whether its higher education, treatment of patient or payment of immigration fee; Money has always changed hands, and while it changes hands it also changes in denomination, shape or currency. It also changes lives, significantly. We look beyond the immediate value of money and into the lives it cares and the bonds it nurtures. Just as you strive to work for a better living for your family and yourself, we strive to serve you better.

Dollar East Exchange Company – Product & service

Dollar East Exchange is one of the pioneers of foreign exchange Kerb Market in Pakistan. Dollar East is one of the leading foreign exchange companies of Pakistan. It is an A-Category exchange company and offers full range of foreign exchange and international remittance products to its customers. The Company provides fast, convenient & reliable services. Dollar East deals in the business of:

  • Currency Exchange
  • Home Remittance
  • Telegraphic Transfer
  • Foreign Currency Demand Drafts
  • Utility Bills, Bank Deposit, Money Transfer (Powered by Jazz Cash)

You cannot come home all the time, but Dollar East ensures that your money always does. Home Remittances are the lifeline for many families living in Pakistan and Dollar East make sure that they receive them in a secure and timely manner. The money that you send or receive is someone else’s monthly expense, school fee, pocket money, gift or assistance.

Dollar East has made arrangements with Global Money Transfer Companies. These include: MoneyGram, RIA, Sigue and CONTACT. Money can be remitted with ease and convenience to Pakistan from more than 200 countries, 350,000 agent locations and can be collected from any Dollar East Branch in Pakistan.

While travelling abroad, one of the main concerns is to arrange the foreign currency before hand. Even when you are in rush and short of time before your flight, you can completely rely on Dollar East for your currency exchange needs. With a firm Commitment to be closer to your doorstep, Dollar East branches are conveniently located in all major cities and town across Pakistan. The Company is currently running a network of 43 branches. With full range of foreign exchange services, Dollar East Exchange helps you to effectively manage your international payments with ease and efficiency.

You want to send money abroad without hassle! The process is simple. You don’t even need a foreign currency bank account for carrying out the transaction. You can transfer your money quickly and securely through Dollar East Telegraphic Transfer or Foreign Currency Demand Draft. Funds can be transferred for international examinations or the tuition fee, medical expenses, immigration or the consultancy fee, etc.

Branchless Banking is a growing trend. It fulfills the financial needs of the customer, who do not have access to banks or cannot open bank account. The customer can avail almost all banking facilities e.g., bank deposit in any bank account, utility, internet & mobile bill payments, loan repayments, etc. These services are available at all Dollar East branches, Powered by Jazz Cash.

Customer care

Customer care is at the heart of all activities at Dollar East Exchange. The Company looks at customer feedback in a more holistic fashion — gathering, consolidating, and analyzing all of its customer interaction information — that it was able to correct any inefficiency in services rendered. Now every customer can directly communicate with the senior management of the organization and register their complaints and suggestions. Dollar East management does not only provide the solution to the problems but also record the issues for continuous improvement purposes. The feedback is discussed in staff meeting and also helps to identify the training needs of the staff. Customer service standards are developed and communicated to every level in the organization. The service standards serve as the basis of the services offered by Dollar East and the attitude and behavior basis of our team members. These standards need to be a part of the business fabric, and the management makes the standards something their people follow on a regular basis. The philosophy behind these standards is; we endeavor to greet people in the way we want to be greeted. The Company treats them with respect and renders the information that a customer needs to know regarding business.

 

Why customers prefer Dollar East

The customers enjoy various benefits from the services offered by Dollar East. These include:

  • Safe Avenue for Money Transfer
  • Competitive Exchange Rates
  • An Established Name
  • A Proactive and Efficient Service
  • Total Security of Funds and Customer Information
  • Wide Network of Branches
  • Modern & Comfortable Branch Environment
  • Competent, Courteous and Professional Staff
Anti-money laundering and KYC policy

From the very outset, swift, secure and superior services have been the hallmarks of Dollar East, backed by guiding principles of honesty, transparency and trust. As a responsible corporate citizen, the company abides by all national and international laws with respect to the exchange of money to prevent fraudulent activities and laundering of money.

Dollar East has taken concrete steps to prevent money laundering and create a secure environment. The company has formulated and implemented KYC (Know Your Customer) Policy, which acts as the foundation of Anti Money Laundering Activities. All these checks and balances have also been introduced to make Dollar East a reliable place, where the customers can carry out their transactions with complete peace of mind.

Corporate Social Responsibility

Dollar East is a responsible corporate citizen. The company has a rich history of contributing to social welfare activities. It has established GIFT University in Gujranwala, which is ranked among the frontline universities in the country. The University adheres to the policy that no talented student is deprived of the right to the higher education due to lack of finances. Roshni Homes Trust is another community welfare project founded by the company. This Trust provides best education, motherly care and home like environment to orphans and destitute children of the society.

Dollar East contributes towards the economic prosperity of Pakistan by bringing remittances from many countries of the world in the shape of foreign exchange. These remittances are one of vital resources, which bring economic prosperity to the country.

Dollar East promises trust. The products and services offered by Dollar East deliver superior value to the customers. Dollar East’s commitment to customer satisfaction is its trademark and top priority, which keeps it moving forward. Money has, and will always keep changing hands. But our promise of swift, safe and reliable service will ensure that the company you entrust it with will always remain the same.

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