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Lack of technological empowerment hindering full e-commerce potential

Interview with Mr Faraz Hussain — SAP ERP Execution Head, TallyMarks Consulting

PAGE: KINDLY TELL ME ABOUT YOURSELF AND YOUR CAREER:

FARAZ HUSSAIN: In my humble opinion, I believe in always being open to knowledge as I am a staunch believer of the fact that mankind is disposable and what remains of us is merely what we leave behind. Hence, over the last decade and a half, I have immersed myself in learning and imparting the technical know-how to those under my wing. I manage a vigorous team of some of the most skillful SAP Consultants in South Asia and the Middle East, while heading the Department of SAP ERP Execution at TallyMarks Consulting. Our organization is an upcoming consultancy with vast experience in UAE. It consists of a pool of talent par excellence.

PAGE: YOUR VIEWS ON THE USE OF TECHNOLOGY IN THE CORPORATE SECTOR:

FARAZ HUSSAIN: Technology in the corporate sector has brought a lot of orderliness and innovation. Due to its introduction, it has ensured that there is little room for error, which in our field is a blessing. The world too has fallen into symmetry, businesses have gotten more accountability and that is always beneficial in the long run.

PAGE: YOUR VIEWS ON THE USE OF E-COMMERCE IN PAKISTAN:

FARAZ HUSSAIN: Pakistan hasn’t reached its full potential in e-commerce. It is primarily because we are yet to understand the extent of the convenience it brings. Apart from delving into Supply Chain Management, Retail, Social Media, Instant Communication, Online Shopping, Flexible Cab Services and Prompt Food Deliveries there are some of the scarce options which Pakistan has opened up to. We are yet to tap into the likes of Airbnb, eBay, Amazon and PayPal to mention a few. We are on the right track and surely, we will soon bring such trends to Pakistan and make them a daily norm.

PAGE: YOUR VIEWS ON THE BENEFITS OF THE TECHNOLOGY WHICH PAKISTAN HAS NOT AVAILED SO FAR:

FARAZ HUSSAIN: There are a lot of benefits which Pakistan has not availed yet. The kicker is that we can do a lot better despite being a developing country. Many are unaware that having access to the Internet is a basic human right, whereas we still have Internet breakdowns and power shortages. I believe we need to look at examples of newer economies like Singapore and Malaysia and advance industries which bring more technology like tourism.

PAGE: HOW WOULD YOU COMMENT ON THE SUPPORT/MONITORING OF THE GOVERNMENT IN TERMS OF REGULATION OF E-COMMERCE THESE DAYS?

FARAZ HUSSAIN: Frankly, we have a long way to go and there is nothing wrong in accepting that. We know our shortcomings and I think every regime has tried to up the former and brought about changes in regulations for the betterment of e-commerce as a whole but it’s still lacking. We need to bring about more accountability, opportunities and constructive monetary influx in order to have a proper functioning sector. These alone will serve as the support or the means of support, which the government can provide us by initiating more prospects. This will encourage people to participate and eventually result in technological empowerment.

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